Training Provider under the Tourism Industry Skills Program (TISP) of the Department... Tender

Procurement Summary

Country : Philippines

Summary : Training Provider under the Tourism Industry Skills Program (TISP) of the Department of Tourism (DOT) Region 1

Deadline : 08 Jan 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 19524916

Document Ref. No. : 2018-01-004

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

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Tender Details

Training Provider under the Tourism Industry Skills Program (TISP) of the Department of Tourism (DOT) Region 1

TERMS OF REFERENCE

TRAINING PROVIDER



I. PROJECT: Provision of the following trainings under the Tourism Industry Skills Program (TISP) of the Department of Tourism (DOT) Region 1:

a. Mandarin Language Course

b. Hospitality Management and Customer Service

c. Tour Package Development and Delivery Seminar

d. Front Office Operations



II. OBJECTIVES:



-c The Tourism Industry Skills Program (here after referred to as the Program) is a special project of DOT which aims to conduct various human capability building trainings for the tourism industry stakeholders all over the country.



-c This Program also aims to empower tourism industry workers to provide quality service leading to:

o Customer satisfaction

o Meet services standards

o Increase employment in the tourism sector

o Improve income opportunities

o Increased competitiveness of the Philippine tourism industry

o Increased tourist arrivals and tourism receipts

-c The program is in line with Ambisyon Natin 2040 specifically to the Pagbabago segment of the Vision which aims to -œreduce inequality in economic development opportunities.- The tourism industry was identified as one of the priority sectors to achieve the vision of a -œrelevant, inclusive and sustainable economic growth.-

-c The tourism industry has a key role in spreading economic growth in all areas of the country as its value chain extends even to the farthest sitio or barangay where tourist attractions are located.

-c The Program is also envisioned to address the concerns of the Philippine Tourism Human Resources Development Plan.



III. BACKGROUND



In line with Tourism Industry Skills Program, the Department of Tourism is assisting various tourism stakeholders in the conduct of various training programs to address tourism skills gaps, upgrade Human Resource Development practices for tourism industry for increased customer satisfaction, enhanced competitiveness and profitability in the tourism sector.





IV. TRAINING DETAILS

Target No. of Participants per Training: 35 Pax



Training title: Mandarin Language Course

Duration: 15 days

Location: Laoag City, Ilocos Norte

Persons to be trained: Ilocos Norte Tour Guides League, Inc. (INTGLI)



Training title: Hospitality Management and Customer Service

Duration: 2 days

Location: Paoay, Ilocos Norte

Persons to be trained: Accommodation owners in Paoay, Ilocos Norte



Training title: Tour Package Development and Delivery Seminar

Duration: 2 days

Location: Alaminos City, Pangasinan

Persons to be trained: Hundred Islands Hotels, Transients, and Resorts Owners Association (HIHTROA)



Training title: Course on Front Office Operations

Duration: 3 days

Location: Alaminos City, Pangasinan

Persons to be trained: Hundred Islands Hotels, Transients, and Resorts Owners Association (HIHTROA)

*with TESDA NC II Certification



V. MINIMUM REQUIREMENTS FOR TRAINING

i(r) Must have related experience in the Tourism industry practitioner/s or in related field

i(r) Extensive experience in conduct of training

i(r) Must be able to demonstrate practical/ hand on modules of training

i(r) Must be registered in the Philippine Government Electronic Procurement System (PHILGEPS)

i(r) Conducted similar trainings in the past

i(r) Demonstrated experience in the field of expertise

i(r) Must have good communication skills and willing to share their expertise

i(r) Must be willing to provide services on a send-bill arrangement

i(r) Must be able to submit a training plan

-c Proposed training program detail, which will address the requirement of the client and includes program objectives, program schedule, assessment methods.

-c Details of the trainers who will deliver the program including qualifications and years of practical experience in that field

-c Training methodology and approach to be taken and should include a description of the various training techniques to be used, such as demonstration, practical exercises, role plays, case studies, tests, etc.

-c Type of certification

-c Training supports to be used during the program, such as handouts, videos, online learning



VI. SCOPE OF WORK/DELIVERABLES

-c Implementation of the Training program to include preparation and post-activity reports and evaluation

-c Submission of Midterm Activity Report and Terminal Training Activity Report with the template provided within seven (7) days of completion of the final training activity

-c Provide sign-in sheets for each training day

-c Administer and explain clearly the Post Training Evaluation which should be filled out by all participants during the last day of training

-c Invite of highly-qualified resource persons

-c Provision of equipment necessary for the trainings

-c Provision of appropriate training materials supplies for each participant

-c Must ensure that that the participants on the training courses on Housekeeping, Front Office Operations, Waiter Trainings, Cooking, and Food Handling should undergo NC II TESDA Certification after each training program

-c Provision of venue and meals



Training venue

-c The venue must be suitable for the type of training to be conducted

-c The venue must be conducive to training

-c Should have complete training equipment and other needs

-c Highly accessible to the participants

Meals and Snacks

-c Lunch and 2 snacks for everyday of the training

-c Breakfast and dinner as necessary based on the training schedule and module



VII. ExPECTED OUTPUT



The Beneficiary must submit a complete post training activity report capturing the impact of the training completed. Each beneficiary is requested to complete a report within 10 days upon conclusion of each training activity. The report will provide the basis on which the Regional Office may follow up with the beneficiary to monitor the impact of training and also, if relevant, to carry out external monitoring of training.



VIII. BUDGET FOR THE CONTRACT:

The total amount for the project is Nine Hundred Ninety Thousand Pesos Only (Php 990, 000.00)



The amount will be paid using the payment tranches below:



50% - Upon signing the contract

30% - Upon submission of the Mid Training Report

20% - Upon submission of the Terminal Report



NOTES:

1. The winning bid, however, shall be determined by the end-user based on the most appropriate proposal for the training, provided that the amount of bid does not exceed the above total budget.

2. The winning bidder shall provide a performance security through a manager-s check which is 5% of the total bid.



Ix. PROJECT OFFICER/CONTACT PERSON



NAME: Martin S. Valera, Regional Director

Department of Tourism Region 1

Oasis Country Resort Hotel

Sevilla, San Fernando City, La Union

(072) 888-2411; 888-2098

Email: dotregion1@pldtdsl.net

Closing Date : 2018-01-08

Documents

 Tender Notice