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The DEPARTMENT OF DEFENSE has issued a Tender notice for the procurement of a Tooele Army Depot IT Help Desk Services and Support in the USA. This Tender notice was published on 23 Jan 2020 and is scheduled to close on 18 Feb 2020, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 39926573, while the tender notice number is W52P1J-20-Q-3009 and Registering on the platform.
Procurement Summary
Country: USA
Summary: Tooele Army Depot IT Help Desk Services and Support
Deadline: 18 Feb 2020
Posting Date: 23 Jan 2020
Other Information
Notice Type: Tender
TOT Ref.No.: 39926573
Document Ref. No.: W52P1J-20-Q-3009
Competition: ICB
Financier: Self Financed
Purchaser Ownership: -
Tender Value: Refer Document
Purchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details Tooele Army Depot IT Help Desk Services and Support Documents
Active Contract Opportunity
Notice ID : W52P1J-20-Q-3009
Related Notice
Department/Ind. Agency : DEPARTMENT OF DEFENSE
Sub-tier : DEPT OF THE ARMY
Major Command : AMC
Sub Command : ACC
Office : ACC-CTRS
General Information
Contract Opportunity Type: Presolicitation (Original)
All Dates/Times are: (UTC-06:00) CENTRAL STANDARD TIME, CHICAGO, USA
Original Published Date: Jan 22, 2020 02:54 pm CST
Original Response Date: Feb 18, 2020 03:00 pm CST
Inactive Policy: Manual
Original Inactive Date: Feb 18, 2020
Initiative: None
Classification
Original Set Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
Product Service Code: D321 - IT AND TELECOM- HELP DESK
NAICS Code: 541513 - Computer Facilities Management Services
Place of Performance: Tooele, UT 84074 USA
Description
The Help Desk provides the single point of contact between the Tooele Army Depot (TEAD) Division of Information Management (DOIM) and its customers. The Help Desk provides both Tier-I and -II Computer Help Desk Technical Services (Help Desk) to resolve customer administrative and technical issues, via telephone, remotely, or on-site, at the customer s desk. Problems come into the Help Desk via telephone, e-mail Help Desk Tickets, web-based Help Desk Tickets, or automated equipment monitoring devices and software. There are two main categories of Help Desk Tickets: Routine and VIP/Urgent/Critical. As its primary objective, the Help Desk seeks to restore normal service to standard operation as quickly as possible in order to minimize adverse impact on customers, business operations, and processes.
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