Ticketing Platform Customer Service Automated Learning tool (AI) Tender, USA - 109566148

Procurement Summary

Country : USA

Summary : Ticketing Platform Customer Service Automated Learning tool (AI)

Deadline : 08 Nov 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 109566148

Document Ref. No. : RFITICKETING0001

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Description

THIS IS A SOURCES SOUGHT NOTICE FOR MARKET RESEARCH ONLY - THIS IS NOT A REQUEST FOR QUOTE (RFQ) OR PROPOSAL (RFP). NO AWARD WILL BE MADE RESULTING FROM THIS NOTICE



GENERAL INFORMATION:

The General Services Administration, Federal Acquisition Service (FAS) AAS Civilian Sector 1 Division 1 Contracting Office has received a request from the GSA Integrated Award environment Office to seek sources capable of furnishing the items listed below.



This NOTICE is published to determine the interest and capability of potential offerors to furnish the listed items.



It is the Government-s intention to award a fixed priced delivery order for these items. The Government contemplates the delivery date to be on or before 1 December 2024.



Release of a solicitation is tentatively planned in the fourth quarter of calendar year 2024.



This notice does not obligate the Government to solicit for this requirement or award a contract and does not obligate the Government to reimburse interested parties for any costs incurred to prepare or provide a response to this request for information.



RESPONSES TO THIS NOTICE:



Firms who can fulfill this requirement and who would be interested in submitting a quote/proposal, in the event that a solicitation is issued, are requested to provide the following information in response to this request -



1. Name of Company:

2. Address of Company:

3. Name, phone number and email address of company representative.

4. Company size standard and/or socio-economic standing; i.e., large business, small business, veteran-owned small business, service-disabled veteran-owned small business, HUB Zone small business, small disadvantaged business, or women-owned small business.

5. The Integrated Award Environment (IAE) is seeking to acquire a Ticketing Platform and Customer Service Automated Learning (AI) tool with these specific requirements:

Customizability f...
Active Contract Opportunity
Notice ID : RFITICKETING0001
Related Notice
Department/Ind. Agency : GENERAL SERVICES ADMINISTRATION
Sub-tier : FEDERAL ACQUISITION SERVICE
Office: GSA FAS AAS REGION 5
General Information
Contract Opportunity Type: Sources Sought (Original)
Original Published Date: Oct 31, 2024 04:42 pm EDT
Original Response Date: Nov 08, 2024 05:30 pm EST
Inactive Policy: 15 days after response date
Original Inactive Date: Nov 23, 2024
Initiative: None

Classification
Original Set Aside:
Product Service Code: DA10 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE
NAICS Code: 541519 - Other Computer Related Services

Place of Performance: USA

Documents

 Tender Notice