The Subscription Project in a Platform for Managing Customer Experience Tender, Saudi Arabia - 119217529

Procurement Summary

Country : Saudi Arabia

Summary : The Subscription Project in a Platform for Managing Customer Experience

Deadline : 27 May 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 119217529

Document Ref. No. : PR-2025-101

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

The subscription project in a platform for managing customer experience
The purpose of the competition: The Insurance Authority wants to contract with the insurance authority to contract with a specialized authority to participate in a platform to manage customer experience in social media accounts, which combines artificial intelligence with effective beneficiaries care solutions, publishing and research, and can pay business growth by identifying beneficiaries and understandingTheir needs and requirements, reaching them, knowing their expectations, interacting with them and serving them on all channels. The Insurance Authority wants to contract with a specialized authority to subscribe to an integrated platform to manage customer experience, and allows the collection and analysis of the customer's voice (VOC) from various reaction points, including social media, communication centers, email, Phone apps, direct questionnaires. The platform must provide advanced tools for emotional analysis, reports to measure the level of satisfaction, and link the data extracted with the customer's trip to ensure improvement of the service based on feedback and the competition will be offered and the offers of services issued by them will be received if they want to participate, with the need to adhere to the otherThe requirements, conditions and time periods specified in this brochure when expressing the desire to participate and apply for technical and financial offers by the competitors.
The value of competition documents: 1000.00
Reference number: 250539004321
Competition number: PR-2025-101
Competition type: General competition
Competition case: Accredited
Place of implementation: Inside the Kingdom region regionRiyadh Riyadh

Documents

 Tender Notice