The Service Management Software Procurement Plan/GPN/PIN - 139926068

Procurement Summary

Country: Netherlands

Summary: The Service Management Software

Deadline: 06 Jun 2026

Posting Date: 22 Apr 2026

Other Information

Notice Type: Procurement Plan/GPN/PIN

TOT Ref.No.: 139926068

Document Ref. No.: 274595-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 40000000

CPV Classification

72268000 - Software supply services
48000000 - Software package and information systems
48219300 - Administration software package
48400000 - Business transaction and personal business software package
48420000 - Facilities management software package and software package suite
48421000 - Facilities management software package
48422000 - Software package suites
48445000 - Customer Relation Management software package
48517000 - IT software package
48900000 - Miscellaneous software package and computer systems
48920000 - Office automation software package
72000000 - IT services: consulting, software development, Internet and support
72227000 - Software integration consultancy services
72260000 - Software-related services
72261000 - Software support services
72263000 - Software implementation services
72265000 - Software configuration services
72266000 - Software consultancy services
72267100 - Maintenance of information technology software

Purchaser's Detail

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Tender Details

DAS Service Management Software The Dynamic Purchasing System (DAS) offers providers of Service Management Software the opportunity to register with a large number of educational and research institutions, namely SURF members and those affiliated with SURF institutions, to make an offer. The assignment concerns IT Service Management software ITSM: The provision of a service management software solution (the System), the implementation of the System at the Participants and related services. A service management software solution concerns a software solution that streamlines and supports service processes, usually also referred to as a “ticketing system”. The System supports registration and handling Tickets and reporting. Mandatory award criteria in the further tender: Price, Implementation Plan and Exit Plan are mandatory. Other award criteria are optional: Program of Wishes, Opportunities File, User-friendliness, Management Plan, Privacy & Security. For more information see the documentation in Mercell. Doc Title: DAS Service Management Software Contract Type: services
Document Type: Prior Information Notice Reference Number: 9f7a2d68-875b-47e4-b6af-be103798fa71 Contract Type: services Estimated Value: 40000000 - EUR Authority Type: body-pl Doc Title: DAS Servicemanagementsoftware Dispatch Date: 2026-04-20 Publish Date: 2026-04-22 Submission Date: 2026-06-06

Documents

 Tender Notice