The Provision of Force Control Room Transformation Tender - 138699167

Procurement Summary

Country: United Kingdom

Summary: The Provision of Force Control Room Transformation Technology

Deadline: 10 Jul 2026

Posting Date: 30 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138699167

Document Ref. No.: C1182

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48000000 - Software package and information systems
48100000 - Industry specific software package
72263000 - Software implementation services
35000000 - Security, fire-fighting, police and defence equipment
79512000 - Call centre

Purchaser's Detail

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Tender Details

Following a PME exercise earlier in the year Northamptonshire Police are continuing their Force Control Room Technology Change Programme to enhance public contact and optimise incident management. The programme is intended to deliver a robust, scalable, and future-ready technology ecosystem that improves citizen experience and operational efficiency. Following the period of premarket engagement, the authority is considering our requirements and how these can be best met. Our intention at this stage is to run a competitive flexible procedure covering the following areas: -Contact centre -Capture and analysis -Workforce Management -CRM Please note that these groups include wider functionality and encompasses some of the original 9 capabilities detailed at PME. These can be met either by one supplier or through one supplier as prime with a number of subcontractors. Please note- This notice has a different OCID number to the UK2 PME notice following advice from the Cabinet office. The authority did try and change the procedure on this notice but there is an error when publishing linked notices which the cabinet office are trying to resolve. The PME notice link is shared below for transparency. https://www.find-tender.service.gov.uk/Notice/002368-2026
Notice identifier : 2026/S 000-028825
CPV classifications: 48000000 - Software package and information systems48100000 - Industry specific software package72263000 - Software implementation services35000000 - Security, fire-...

Documents

 Tender Notice