The Decision-Making Service Support for Disabled Tender - 143238839

Procurement Summary

Country: United Kingdom

Summary: The Decision-Making Service Support for Disabled Persons Railcard

Deadline: 13 Jul 2026

Posting Date: 13 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 143238839

Document Ref. No.: ATOC-PROP-2026-011

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

63711000 - Support services for railway transport
75100000 - Administration services
79512000 - Call centre
72316000 - Data analysis services
75121000 - Administrative educational services

Purchaser's Detail

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Tender Details

We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant's eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group's (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.
Notice identifier : 2026/S 000-055927
CPV classifications: 63711000 - Support services for railway transport75100000 - Administration services79512000 - Call centre72316000 - Data analysis services75121000 - Administrative educational services

Documents

 Tender Notice