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The JOINT-STOCK COMPANY EESTI POST has issued a Tender notice for the procurement of a The Call Center Solution for Eesti Post and its Subsidiaries in the Estonia. This Tender notice was published on 19 Mar 2024 and is scheduled to close on 22 Apr 2024, with an estimated Tender value of EUR 714600.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 99038412, while the tender notice number is 165435-2024 and Registering on the platform.
Procurement Summary
Country: Estonia
Summary: The Call Center Solution for Eesti Post and its Subsidiaries
Deadline: 22 Apr 2024
Posting Date: 19 Mar 2024
Other Information
Notice Type: Tender
TOT Ref.No.: 99038412
Document Ref. No.: 165435-2024
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 714600.00
CPV Classification
64210000 - Telephone and data transmission servicesPurchaser's Detail
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Login to see detailsTender Details
The supplier wants to rent the service of a call center with a voice and chatbot solution to serve customer contacts. The solution should include the management of voice calls and chats, queue management, relevant statistics, call recording and call center software administration. Purchaser's requestib also system maintenance and support for the requested solution within the functionality described in the functional requirements.
Call center solution for Eesti Post and subsidiaries
Doc Title: Call center solution for Eesti Post and subsidiaries
Contract Type: services
Document Type: Contract Notice
Reference Number: 275850
Contract Type: services
Estimated Value: 714600.00 - EUR
Authority Type: pub-undert
Doc Title: Call center solution for Eesti Post and subsidiaries
Dispatch Date: 2024-03-18
Publish Date: 2024-03-19
Submission Date: 2024-04-22
Documents
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