Text Analytics Tool as a Saas Service Tender in Finland - 134138105

Procurement Summary

Country: Finland

Summary: Text Analytics Tool as a Saas Service

Deadline: 23 Feb 2026

Posting Date: 22 Jan 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 134138105

Document Ref. No.: 49474-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

The object of the acquisition is finished software as a total service. The procurement includes the training required for service delivery, commissioning, use, support, maintenance and expert services, as well as service updates. An additional procurement option is a service that analyzes recordings of calls to customer service. The ready-made software as a total service is used for analyzing existing and accumulated text materials, especially customer feedback, open-ended responses to surveys, and data mining. To be processed the materials are both individual materials and continuously accumulated materials. The software produces text-free, comprehensible analysis results that the subscriber can use in his organization. The object of the procurement is described in more detail in this request for tenders and in its appendices. The customer does not commit to the procurement quantities presented in the request for tender. Text analytics tool as a SaaS service The object of the acquisition is finished software as a total service. The procurement includes the requirements for the delivery, commissioning and use of the service trainings, support, maintenance and expert services and service updates. An additional acquisition option is a service that analyzes recordings of calls to customer service. Ready-made software as a total service is used by existing and accumulated for analyzing text materials, especially customer feedback, open-ended responses to surveys, and data mining. The materials to be processed are both individual materials and continuously accumulated materials. Oh...
Document Type: Contract Notice Reference Number: H067-25 / HEL 2025-019352 Contract Type: supplies Authority Type: la Doc Title: Tekstianalytiikkatyökalu SaaS-palveluna Dispatch Date: 2026-01-21 Publish Date: 2026-01-22 Submission Date: 2026-02-23

Documents

 Tender Notice