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The JANATA BANK PLC has issued a Tender notice for the procurement of a Tender for Procurement of Managed Call Centre Service for Janata Bank PLC. in the Bangladesh. This Tender notice was published on 05 May 2026 and is scheduled to close on 21 May 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 140694927, while the tender notice number is and Registering on the platform.
Procurement Summary
Country: Bangladesh
Summary: Tender for Procurement of Managed Call Centre Service for Janata Bank PLC.
Deadline: 21 May 2026
Posting Date: 05 May 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 140694927
Document Ref. No.:
Competition: NCB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Address: Login to see tender_details
Email: Login to see tender_detailsLogin to see details Tender Details Project Name : Not applicable Documents
Information for Tenderer/Consultant: Eligibility of Consultant : 1. The minimum of years of general experience of the Tenderer in the supply of Goods and related services as Supplier shall be 05 years.2. The minimum specific experience as a Service Provider (Prime Contractor) in providing Managed Call Center Service of under maximum TWO contract of similar nature and complexity completed over a period of last 03 years with a total value of at least Tk 45, 00, 000.00 shall be required.3. The required average annual turnover of the Tenderer shall be at least of the amount of BDT 36, 00, 000.00 over the last three financial years.4. The minimum amount of financial resources as liquid asset or working capital or credit line(s) or specific credit commitment or in any combination of the Tenderers shall be BDT 18, 00, 000.00.
Brief Description of assignment : Tender for Procurement of Managed Call Centre Service for Janata Bank PLC.
Experience, Resources and delivery capacity required : 1. At least 20% of agents should have experience in providing services to banks or financial institutions (FIs).2. The Service Provider shall align with the Customer Services functions for grievance handling and shall bear any penalty imposed on Janata Bank PLC by Bangladesh Bank due to deficiencies in customer care services.3. The call centre must have minimum 01 (one) live experience in providing 24x7 services.4. The call centre must be integrated with the Ba...
Procurement Documents for Bangladesh
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