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Tenant Satisfaction Survey Tender in Canada - 140239108

The CIVIDA has issued a Tender notice for the procurement of a Tenant Satisfaction Survey in the Canada. This Tender notice was published on 28 Apr 2026 and is scheduled to close on 19 May 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 140239108, while the tender notice number is 2026-14-RFQ and Registering on the platform.

Procurement Summary

Country: Canada

Summary: Tenant Satisfaction Survey

Deadline: 19 May 2026

Posting Date: 28 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 140239108

Document Ref. No.: 2026-14-RFQ

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Civida is seeking the services of a market research firm to conduct tenant satisfaction surveys, biennially, to inform the organization's strategic and operations decision-making.
The surveys will include questions on customer service, communication preferences, safety maintenance and repairs, and key demographic information. Civida will provide survey questions as a starting reference point. The sample size for the survey is approximately 500 households, with desired statistical significance for at least 95 per cent. The survey will be conducted by phone only, with no online option.
The key deliverables include:
a. A telephone survey conducted with a representative sample of Civida tenants, in both the Community Housing and Affordable Housing portfolios.
b. Survey ideally offered in English, with translation capabilities in French, Urdu, Somali, and Arabic.
c. A final report with a full analysis of the data.
d. The cross-reference data, including demographics and geographic location.
Civida anticipates the timeline for the deliverables for the 2026 survey to be as follows; however, these timelines are subject to change at Civida's sole discretion.
June 15 - July 6: Design and finalize questions with consulting firm and Civida leadership inputJuly 7 - July 31: Firm conducts surveyAugust 1 - August 14: Firm prepares final reportSeptember 10: Firm delivers final report to Senior Leadership Team
Show Categories : Professional, Strategic, Administrative or Management Services, Other

More Details

Bid Classification: Services

Closing date05-19-2026

Documents

Tender Notice

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