Ten546 - Customer Feedback (Customer Satisfaction Surveys) Tender, United Kingdom - 110222658

Procurement Summary

Country : United Kingdom

Summary : Ten546 - Customer Feedback (Customer Satisfaction Surveys)

Deadline : 13 Dec 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 110222658

Document Ref. No. : project_28455

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Project Description:- Clanmil Housing wishes to appoint an experienced research partner to provide a customer feedback solution. The solution should cover the collection, display, analysis and reporting and of both positive and negative customer feedback including the ability to highlight areas of significant concern in a timely manner. We would like a partner that can support Clanmil to develop its response to survey findings to ensure that resources are used in the most effective way to drive up satisfaction. We would like to be able to benchmark with other housing providers and other `best in class` customer service organisations; we would like you to explain how you could do this. Clanmil is currently developing a digital strategy, and we will need you to be able to keep pace with our technological change and improvement. We will also need you to be cognisant of the industry and aligned with Housing Standards, along with regional and national developments.

Notes:- Default Additional Notes

Procurement Route:- Negotiated procedure without prior publication

Listing Deadline:- 13/12/2024 12:00

Contract Start Date:- 13/01/2025

Contract Duration:- 3years, with options to extend by up to a further 24 months

Documents

 Tender Notice