Telephony and Contact Center Tender in Sweden - 138885537

Procurement Summary

Country: Sweden

Summary: Telephony and Contact Center

Deadline: 04 May 2026

Posting Date: 02 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138885537

Document Ref. No.: 229844-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: SEK 16000000

CPV Classification

64210000 - Telephone and data transmission services
32500000 - Telecommunications equipment and supplies
48510000 - Communication software package
64200000 - Telecommunications services
64212000 - Mobile-telephone services
64214200 - Telephone switchboard services
72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

The procurement refers to an agreement that will satisfy ESEM's needs for telephony and contact centers. It shall include an integrated switchboard, operator and contact center application. With the switchboard and contact center service, we mean packaged functions where agents are grouped together way, handles incoming cases through various channels. It also includes subscriptions of various types. IP telephony, stand-alone mobile subscriptions, fixed-line mobile subscriptions and mobile broadband. This part also covers ACD queues and number series. Telephony- and contact center Doc Title: Telephony and Contact Center Contract Type: services
Document Type: Contract Notice Reference Number: UH 25-38 Contract Type: services Estimated Value: 16000000 - SEK Authority Type: ra Doc Title: Telefoni- och kontaktcenter Dispatch Date: 2026-04-01 Publish Date: 2026-04-02 Submission Date: 2026-05-04

Documents

 Tender Notice