T118 - Voice of the Customer Tender, United Kingdom - 120009566

Procurement Summary

Country : United Kingdom

Summary : T118 - Voice of the Customer

Deadline : 12 Jun 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 120009566

Document Ref. No. :

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details.

CPV classifications: 72000000 - IT services: consulting, software development, Internet and support

Documents

 Tender Notice