T117 Digital Services Platform Support Maintenance Tender - 141832492

Procurement Summary

Country: United Kingdom

Summary: T117 Digital Services Platform Support Maintenance and Enhancement

Deadline: 19 Jun 2026

Posting Date: 22 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 141832492

Document Ref. No.: T117

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support
72100000 - Hardware consultancy services
72200000 - Software programming and consultancy services
72300000 - Data services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72700000 - Computer network services
72800000 - Computer audit and testing services

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_detailsLogin to see details

Tender Details

The Contract scope covers: 1 Business-as-usual support and maintenance for the live Digital Services platform 2 An initial defined enhancement phase (Digital Version 2) 3 The potential for further governance-approved enhancements over the contract term. Support and Maintenance Services The Contract includes the provision of support and maintenance services for the Digital Services platform across the contract term. This includes application support for customer facing and staff facing services, incident, problem, and defect management, ongoing maintenance of platform components and integrations, routine release support, minor service requests necessary to keep the platform safe, stable and effective in operation and knowledge retention appropriate to a live business-critical environment. NI Water-s operational teams perform first-line support, identifying and triaging incoming incidents, supported by established monitoring and documented runbooks. Suppliers should understand that support and maintenance activity will need to operate within NI Water-s established service management processes and involve collaboration with NI Water teams through diagnosis, resolution and controlled release of fixes. Specific service levels and service management arrangements will be defined at ITT stage. 4.2 Enhancement Delivery The Contract includes an initial defined enhancement phase (Digital Version 2) together with the potential for further governance-approved enhancement activity over ...

Documents

 Tender Notice