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The MINISTRY OF FOREIGN AFFAIRS has issued a Tender notice for the procurement of a Supporting Facility Contact Center Netherlands Worldwide (nww) in the Netherlands. This Tender notice was published on 14 Sep 2026 and is scheduled to close on 03 Nov 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 149126454, while the tender notice number is 201865003.001.143 and Registering on the platform.
Procurement Summary
Country: Netherlands
Summary: Supporting Facility Contact Center Netherlands Worldwide (nww)
Deadline: 03 Nov 2026
Posting Date: 14 Sep 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 149126454
Document Ref. No.: 201865003.001.143
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
64200000 - Telecommunications servicesPurchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details Supporting Facility Contact Center Netherlands Worldwide (Nww) Documents Beschrijvend-document-EA-Contactcenter.pdf Bijlage-1--UEA-staat-in-TenderNed.docx Bijlage-2--Antwoord-op-Subgunningscriteria-Kwaliteit.docx Bijlage-3--Prijsopgaveformulier-NWW.xlsx Bijlage-4--Referentieverklaring.docx Bijlage-5--Nota-van-Inlichtingen.docx Bijlage-6--Holdingverklaring.docx Bijlage-A--Concept-Overeenkomst.docx Bijlage-B--Concept-Verwerkers-Overeenkomst.docx Bijlage-C--Programma-van-Eisen.xlsx Bijlage-E--Trainingsplan-NWW.pdf Bijlage-F--Service-Level-Agreement.pdf Bijlage-G--Verantwoordingsformulier-Social-Return.docx
Description:The Ministry of Foreign Affairs, the Directorate-General for Consular and Visa Affairs, Netherlands Worldwide (NWW) wants to conclude a Framework Agreement with one contractor for the supply of a Facility Contact Center to support NWW. The Facility Contact Center supports NWW in handling first-line customer contact in Dutch and English. The service consists of a structural basic staffing (pilot light) that provides support with regular services throughout the year, supplemented with the option to flexibly scale up and down capacity when the situation requires it.
Main assignment (CPV code):64200000-8 Telecommunications services
Additional assignment(s) (CPV code):64227000-3 Integrated telecommunications services72253000-3 Helpdesk and support services79510000-2 Telephone answering services
Legal Framework: Procurement Act 2012
Command Type: Services
Procedure: Public
Keywords: Facilities, Contact Center
Main assignment (CPV code): 64200000-8 Telecommunications services
Additional contract(s) (CPV code): 64227000-3 Integrated telecommunications services72253000-3 Helpdesk and support services79510000-2 Telephone answering services
Place of Performance NUTS code: Agglomeration The Hague (NL361)
Tendered Reference Number: 609510
PB/S Number: 630413-2026
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Netherlands
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24 Nov 2026
Refer Document
Procurement Documents for Netherlands
Access a comprehensive library of standard procurement documents specific to Netherlands. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Netherlands
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