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The EOPERATIONS SWITZERLAND AG has issued a Tender notice for the procurement of a Support Services Egov Applications and their Authentications (Segaa) in the Switzerland. This Tender notice was published on 23 Mar 2026 and is scheduled to close on 29 Apr 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 138300496, while the tender notice number is 198322-2026 and Registering on the platform.
Procurement Summary
Country: Switzerland
Summary: Support Services Egov Applications and their Authentications (Segaa)
Deadline: 29 Apr 2026
Posting Date: 23 Mar 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 138300496
Document Ref. No.: 198322-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
72000000 - IT services: consulting, software development, Internet and supportPurchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details The aim of the submission is to procure customizable support services for a large number of authorities with heterogeneous needs. The support services are intended to ensure that citizens and administrative employees are able to use eGov applications and in particular authentication (e.g. via AGOV) are consistently supported. Procurement model and scope The submission is designed as a framework contract tender with up to four tender recipients in order to meet the significant to be able to take into account the organizational and operational heterogeneity of the various areas of need. The specific services (e.g. language, media, use cases, etc.) and their scope for each point of need are based on the requirements Framework agreements concluded by the successful tenderers are determined in a needs-specific manner within the framework of mini-tender procedures. The service description used for the submission (Appendix 01) represents the maximum ("most complex") version of the possible services. The services are divided into three main areas: * ID 1: Onboarding: Conception and introduction of support services. * ID 2: Support services & reporting: Provision of 1st level support (by telephone, email and/or Ticketing system) in German, French, Italian and/or English as well as extensive monthly reporting and management of steering committees. * ID 3: 24/7 support: Provision of 1st level support according to ID 2 around... Documents
Document Type: Contract Notice Contract Type: services Authority Type: body-pl-ra Doc Title: Support services eGov applications and their authentications (SeGAA) Dispatch Date: 2026-03-20 Publish Date: 2026-03-23 Submission Date: 2026-04-29
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Procurement Documents for Switzerland
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