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CAPITAL CITY OF PRAGUE has floated a tender for Support for the Operation of the Electronic Official Board of the Capital City of Prague - 2Nd Part. The project location is Czech Republic and the tender is closing on 19 Dec 2023. The tender notice number is 736015-2023, while the TOT Ref Number is 93205891. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Czech Republic
Summary : Support for the Operation of the Electronic Official Board of the Capital City of Prague - 2Nd Part
Deadline : 19 Dec 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 93205891
Document Ref. No. : 736015-2023
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The technical support of the operation will include the following services:
a) Service desk (managing the service desk for reporting incidents and receiving requests in 24x7 mode, guaranteed response time for the initiation of accident resolution within 60 minutes from its reporting);
b) Basic support (ensuring operation in the mode 24x7, with guaranteed availabilitysuccess rate 99.5%, solving accidents and malfunctions);
c) Operational support (optimization of EUD operation, professional administrative work, support for administrators, cooperation on setting up monitoring, on setting up backup procedures, implementation of recovery plan tests, implementation of security tests and correction found outreliability, maintenance of operational and safety documentation in the total scope of 5 man-hours per month);
d) Extended operational support (installation, programming and coding work, solution of change requests in the expected range of 160 days of work by one person (MD).
Doc Title: System and support services
Contract Type: Services
Document Type: Contract notice
Reference Number: 2023/S 234-736015
Contract Type: Services
72250000 - System and support services
72253000 - Helpdesk and support services
Authority Type: Regional or local authority
Type of Procedure: Open procedure
Regulation: European Union, with participation by GPA countries
Bid Type: Submission for all lots
Doc Title: System and support services
Dispatch Date: 2023-11-30
Publish Date: 2023-12-05
Submission Date: 2023-12-19
Documents
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