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Support for Call Center and Back Office Tasks Tender, Hungary - 98517167

NHKV NATIONAL WASTE MANAGEMENT COORDINATING AND ASSET MANAGEMENT PRIVATE LIMITED COMPANY has floated a tender for Support for Call Center and Back Office Tasks. The project location is Hungary and the tender is closing on 21 Mar 2024. The tender notice number is 145032-2024, while the TOT Ref Number is 98517167. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : Hungary

Summary : Support for Call Center and Back Office Tasks

Deadline : 21 Mar 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 98517167

Document Ref. No. : 145032-2024

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Purchaser : NHKV NATIONAL WASTE MANAGEMENT COORDINATING AND ASSET MANAGEMENT PRIVATE LIMITED COMPANY
Address: Lajos Utca 103
Town: Budapest
NUTS-Code: HU110
Postal Code: 1036
Attn: Simon Csaba
Phone: 36 19996464
Fax: 36 12111419
Hungary
Email :csaba.simon@nhkv.hu
URL :https://www.nhkv.hu

Tender Details

In the framework of the remaining state tasks, support for the customer service tasks of invoicing for H1 2023 and before.

1. Call Center activity:

Professional, customer-oriented, competent in invoicing, financial, receivables management, data cleaning matters - at least 7 people - telephone customerprovision of a service (call center) which examines all reports and complaints immediately and records the immediate action according to the nature of the report or complaint.on the basis of the information provided, handles customer reports and informs customers in full.

More details in the technical description.

2. Back office customer service activity:

Professional, customer-oriented, also competent in invoicing, financial, accounts receivable management and data cleaning matters- providing a back office customer service of at least 8 people, which examines, administers and fully deals with all reports and complaints specified by the Bidder.based on the information and history stored in the invoicing and filing system of the applicant, including the performance of full-scale administrative tasks related to inquiries (filing, forwarding of reply letters to customers).

Further details in the technical...
Document Type: Contract Notice
Reference Number: EKR000031132024
Contract Type: services
Authority Type: body-pl
Doc Title: Call Center es back office feladatok tamogatasa
Dispatch Date: 2024-03-08
Publish Date: 2024-03-11
Submission Date: 2024-03-21