Supply, Delivery, Installation and Commissioning of PABX System Tender, Philippines - 27709217

Procurement Summary

Country : Philippines

Summary : Supply, Delivery, Installation and Commissioning of PABX System

Deadline : 06 Nov 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 27709217

Document Ref. No. : WGS 18 - 060

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : PHILIPPINE NATIONAL OIL COMPANY - MAIN OFFICE
Eric G Vergara
Supply Officer III
PNOC Bldg. VI, Energy Ctr., Rizal Drive,
Bonifacio Global City,
Taguig City
Metro Manila
Philippines 1630
63-2-7897605 Ext.7605
63-2-8401440
rgvergara@pnoc.com.ph
Philippines
Email :rgvergara@pnoc.com.ph

Tender Details

Supply, Delivery, Installation and Commissioning of PABX System

PABX Main System

- Appliance Server based IP PABX

- IP PBX, 19 inches rack mountable

- Built-in Management Tools (centralized) for system administrations, capturing call reports, monitoring system resource utilization

- Voicemail and Auto Attendant

- 750 solution users

- 10 voicemail/Auto-Attendant channels

- Utilizes Small Community Networking (SCN). Systems linked by H.323 IP trunks can enable voice networking across those trunks to form a multi-site network. Within a multi-site network, the separate systems automatically learn each other's extension numbers and user names. This allows calls between systems and support for a range of internal call features.

- Centralized licensing. Easily assign user solutions to employees within the network

- 128 Conference channels

- Supports analog, digital, IP, SIP endpoints and mobile workforce

- Supports 30 control units for a hybrid of analog/TDM and IP deployments

- Caller ID. Displays the caller's number on incoming calls and sending of call number on outgoing external calls

- Built in IP routing, switching and firewall protection

- Features and Capabilities Supports the ff:

Call Screening

Hold

Hold Call Waiting

Hold Music (Music on Hold)

Park

Automatic Callback

Direct Inward Dialing (DID/DDI)

Transfer

Distinctive and Personalized Ringing

Message Waiting Indication

Visual Voice

Call Tagging

Reclaim Call

Hunt Group Enable/Disable

Call Waiting

Do Not Disturb (DND)

Dial Plan

Paging

Private Call

Hot Desking

Pickup

Twinning and Mobility

Line Appearance

Call Appearance Button

Alerting/Ring Tone for Covered Calls

Bridge Appearance

Call Coverage

Account Codes

Authorization Codes

Dial Emergency

Call Barring

Alternate Route Selection (ARS)

Maximum Call Length

Transferable Dial Out Privilege

Idle Line Preference

Call Forwarding (On Busy, No Answer, Unconditional, Hunt Group)

Follow Me

Hunt Groups (Sequential, Collective, Rotary, Longest Waiting

Announcements

AdHoc Conferencing (128 party Conferencing)

Meet Me Conferencing



Entry Level IP Phones

- At least 128x32 pixel display

- With 3 line appearance / feature key buttons

- Status indicators

- OPUS Codec, G.711a/u, G.722, G.726A, G.729, G.729A, G.729AB

- Dual 10/100 Ethernet ports to support co-located PC

- Supports Power over Ethernet (PoE) 802.3af as a Class 1 device

- Supports AST-SIP* for enhanced features and integration

- Single line phone, supports two concurrent calls

- Mute Key with Mute Alerting

- Recent Call Log (100 entries)/Aura Contact List* (250 entries)

- Transfer

- Hold

- Park/Unpark

- Conferencing

- TLS / SRTP for encryption

- Handset has built-in volume boost for Hearing Impaired

High End IP Phones

- Backlit display - 3.5- diagonal, 3 rows by 24 characters

- Ergonomic hearing aid compatible handset - supporting TTD acoustic coupler

- 8 line appearance/feature key buttons - with dual LED-s (red, green)

- 2-way speakerphone

- Message waiting indicator

- Dual position flip stand

- Four-way navigation cluster button

- Three contextual soft key buttons

- Volume button - (separate volume levels in the handset, headset, speaker, and ringer)

- Quick-access Voicemail Message button

- Telephony application button - to return to main telephone screen

- Contacts button

- Call log button

- Redial button

- Speaker button

- Mute button

- Headset button

- Hold button

- Conference button

- Transfer button

- Drop button

- Ethernet (10/100) line interface with a secondary 10/100 port for collocated laptop or PC

- PoE 802.3af class 2 device, also supports a local power supply

- Headset interface

- Wall mount kit available

- Optional Gigabit Adapter for Gigabit connectivity to a PC

- Contacts application - supports up to 100 entries

- Call log - contains last 100 calls

- H.323 protocol support

- Standards-based codec support: G.711, G.726, G.729A/B

- Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian, Japanese (half width Katakana).

Analog Phone

- Incoming call visual indicator

- Ringtone volume Control

- Last number redial

- Mute key

- Flash Function

- Wall mountable

Receptionist IP Phone

- Backlit display - 3.5- diagonal, 3 rows by 24 characters

- Ergonomic hearing aid compatible handset - supporting TTD acoustic coupler

- 16 line appearance/feature key buttons with dual LED-s (red, green)

- 2-way speakerphone

- Message waiting indicator

- Dual position flip stand

- Four-way navigation cluster button

- Three contextual soft key buttons

- Volume button - (separate volume levels in the handset, headset, speaker, and ringer)

- Quick-access Voicemail Message button

- Telephony application button - to return to main telephone screen

- Contacts button; Call log button; Redial button

- Speaker button; Mute button; Headset button; Hold button

- Conference button; Transfer button; Drop button

- Ethernet (10/100) line interface with a secondary 10/100 port for collocated laptop or PC

- Module interface - for 32 button expansion module

- PoE 802.3af class 2 device, also supports a local power supply

- Headset interface

- Wall mount kit available

- Optional Gigabit Adapter for Gigabit connectivity to a PC

- Contacts application - supports up to 100 entries

- Call log - contains last 100 calls

- H.323 protocol support

- Standards-based codec support: G.711, G.726, G.729A/B

- Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian, Japanese (half width Katakana).

WARRANTY

a. The bidder shall provide thirty-six (36) months warranty on the IP-PABX System and all associated equipment from the successful commissioning against any defects. This includes parts, labor and software upgrade and its installation, if any. The warranty period for the hardware supplied shall commence upon acceptance. A comprehensive maintenance program for the first three (3) year period shall be included in the proposal.

b. The comprehensive maintenance shall include replacements of parts. The vendor shall ensure continuous inventory of all critical parts of the equipment.

c. The bidder must ensure that PNOC shall be given the following:

-c Free firmware updates, software patches, and driver updates in CD or via websites;

-c Free parts replacement for the duration of warranty period;

-c Free preventive maintenance for at least twice a year during the warranty period; and

-c Free configuration assistance on product/s (on-site or remote) for the duration of warranty period.

BIDDER-S SUPPORT SERVICES

The bidder shall be required to provide the following:

A. Project Management:

The Project management team that will handle the following:

a. Planning, design, delivery, installation, testing, commissioning, training and maintenance of the IP PABX devices and peripherals that will work in parallel with PNOC.

b. Ensure that the project is completed within the agreed scope, budget and schedule;

c. Ensure that the proposed system will interoperate with existing cabling system;

d. All issues/problems and correspondence must be documented, and discussed with PNOC including the proposed solutions; and

e. Provide intensive training with complete documentation to maximize the use of the available features of the system.

B. INSTALLATION AND TESTING:

a. The bidder shall be responsible for the installation and testing of the proposed system within seven (7) calendar days upon delivery.

b. The bidder shall conduct intensive testing of the equipment to achieve the optimum benefits and functionality of the new devices. They must provide PNOC with the actual results of testing on the installed components.

C. MAINTENANCE AND TECHNICAL SUPPORT:

a. The bidder must have remote support services to support PNOC on the system administration monitoring, maintenance, and repair operations. They must have hardware and software solutions housed at the facilities, and highly technical support engineers available on call for at least 8:00am to 6:00 pm daily from Mondays to Fridays.

b. During the warranty period, the bidder shall provide highly technical personnel to service the IP PABX System and all of its peripherals/components (i.e. hardware, software, etc) free of charge.

c. One (1) hour response time from receipt of call shall be provided (through telephone call). In case where the problem cannot be resolved via telephone call, on-site support must be provided and must have a response time of not more than four (4) hours.

d. The bidder must submit the list of technical support engineers. The list must include their work experience on IP PABX System and training certificates/certifications.

e. Hardware repair and testing must be done on-site. All components beyond repair shall be replaced within the day at no cost to PNOC within the warranty period. Should the problem will not be resolved within four (4) hours, the bidder must provide service unit/parts for temporary replacement.

D. DOCUMENTATION

The bidder must provide PNOC with the user and system manuals, and technical materials, if any. Complete documentation of software and licenses, utility and recovery CDs must also be provided including the inventory of IP PABX systems- component and serial numbers.





Pre-bid Conference

DateTimeVenue

24/10/201810:00 AMPNOC Bldg. VI, Energy Ctr., Rizal Drive, Bonifacio Global City, Taguig City





Other Information

Interested bidders may obtain further information from the PNOC - Property and Supply Management Division and inspect the Bidding Documents at the address given below rom 9:00 AM to 3:00 PM.



A complete set of Bidding Documents may be acquired by interested Bidders on October 17, 2018 from the address below and upon payment of a non-refundable fee for the Bidding Documents, pursuant to the latest Guidelines issued by the GPPB, in the amount of Two Thousand Five Hundred Pesos (P3, 000.00).

Closing Date : 2018-11-06

Documents

 Tender Notice