Subscription to it Helpdesk Ticketing System Tender - 105458406

Procurement Summary

Country: Philippines

Summary: Subscription to it Helpdesk Ticketing System for One (1) Year (Repost)

Deadline: 13 Aug 2024

Posting Date: 08 Aug 2024

Other Information

Notice Type: Tender

TOT Ref.No.: 105458406

Document Ref. No.: PCW-2024-07-341

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: PHP 220500.00

Purchaser's Detail

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Tender Details

Tender are invited for Subscription to IT Helpdesk Ticketing System for One (1) Year (REPOST)
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 30 Day/s
Budget for the Contract : PHP 220, 500.00
Area of Delivery : Metro Manila
Description : TICKET MANAGEMENT
Email ticketing
Automatic email notifications
Merge tickets
Ticket export
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Undo send
Split tickets
Sort ticket conversations
Watch tickets
Time tracking
Ticket templates
Assume identity
Annotated image attachments
Standard CSAT surveys
Customizable CSAT surveys
AGENT PRODUCTIVITY
Shared canned responses
Public and private notes in tickets
Dynamic placeholders
To-dos
Tags
Quick Actions
One-touch scenarios
Personal canned responses
Agent collision detection
Traffic cop
Filtered search
Integrated game mechanics
Occasional agents
Custom ticket views
Summary app
Add reminders on to-dos
Session replay
Canned forms
WORKFLOW AUTOMATION
Automations that run on ticket creation
Time-triggered automations
Event-triggered workflow automations
Time triggers on custom status
Round robin ticket assignment
Out o...

Documents

 Tender Notice