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The PHILIPPINE COMMISSION ON WOMEN has issued a Tender notice for the procurement of a Subscription to it Helpdesk Ticketing System for One (1) Year in the Philippines. This Tender notice was published on 19 Aug 2025 and is scheduled to close on 22 Aug 2025, with an estimated Tender value of PHP 220500.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 124706122, while the tender notice number is PCW-2025-06-244 (3rd) and Registering on the platform.
Procurement Summary
Country: Philippines
Summary: Subscription to it Helpdesk Ticketing System for One (1) Year
Deadline: 22 Aug 2025
Posting Date: 19 Aug 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 124706122
Document Ref. No.: PCW-2025-06-244 (3rd)
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: PHP 220500.00
Purchaser's Detail
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Address: Login to see tender_details
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Login to see detailsTender Details
Tender are invited for Subscription to IT Helpdesk Ticketing System for One (1) Year
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 15 Day/s
Budget for the Contract : PHP 220, 500.00
Area of Delivery : Metro Manila
Description : TICKET MANAGEMENT
Email ticketing
Automatic email notifications
Merge tickets
Ticket export
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Undo send
Split tickets
Sort ticket conversations
Watch tickets
Time tracking
Ticket templates
Assume identity
Annotated image attachments
Standard CSAT surveys
Customizable CSAT surveys
AGENT PRODUCTIVITY
Shared canned responses
Public and private notes in tickets
Dynamic placeholders
To-dos
Tags
Quick Actions
One-touch scenarios
Personal canned responses
Agent collision detection
Traffic cop
Filtered search
Integrated game mechanics
Occasional agents
Custom ticket views
Summary app
Add reminders on to-dos
Session replay
Canned forms
WORKFLOW AUTOMATION
Automations that run on ticket creation
Time-triggered automations
Event-triggered workflow automations
Time triggers on custom status
Round robin ticket assignment
Out of office sched...
Documents
Procurement Documents for Philippines
Access a comprehensive library of standard procurement documents specific to Philippines. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Philippines
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