Subscription to it Helpdesk Ticketing System Tender - 122088260

Procurement Summary

Country: Philippines

Summary: Subscription to it Helpdesk Ticketing System for One (1) Year

Deadline: 09 Jul 2025

Posting Date: 04 Jul 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 122088260

Document Ref. No.: PCW-2025-06-244

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: PHP 220500.00

Purchaser's Detail

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Tender Details

Tender are invited for Subscription to IT Helpdesk Ticketing System for One (1) Year
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 30 Day/s
Budget for the Contract : PHP 220, 500.00
Area of Delivery : Metro Manila
Description : Subscription to IT Helpdesk Ticketing System for One (1) Year
Number of agents: 6
Specifications:
TICKET MANAGEMENT
Email ticketing
Automatic email notifications
Merge tickets
Ticket export
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Undo send
Split tickets
Sort ticket conversations
Watch tickets
Time tracking
Ticket templates
Assume identity
Annotated image attachments
Standard CSAT surveys
Customizable CSAT surveys
AGENT PRODUCTIVITY
Shared canned responses
Public and private notes in tickets
Dynamic placeholders
To-dos
Tags
Quick Actions
One-touch scenarios
Personal canned responses
Agent collision detection
Traffic cop
Filtered search
Integrated game mechanics
Occasional agents
Custom ticket views
Summary app
Add reminders on to-dos
Session replay
Canned forms
WORKFLOW AUTOMATION
Automations that run on ticket creation
Time-triggered auto...

Documents

 Tender Notice