Student Case Management System Tender in United Kingdom - 131242798

Procurement Summary

Country: United Kingdom

Summary: Student Case Management System

Deadline: 19 Dec 2025

Posting Date: 02 Dec 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 131242798

Document Ref. No.: HUD-CLS-074

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

This is not a tender exercise. This is a scoping phase and not part of any formal procurement process and there is no commitment to carry out such a process at this stage. Participation or non-participation in this PME exercise shall not prevent any supplier from participating in any future procurement process, nor is it intended that any information provided shall place any supplier at an advantage or disadvantage in any future procurement exercise. The University of Huddersfield (UoH, we/our, the University) is exploring options for a Student Case Management (SCM) system to improve and modernise our student support offer. For the purposes of the PME we invite potential partners to complete the linked questionnaire based on the primary and secondary enquiries below. Primary Enquiries We would like to focus on and gain insight into the following aspects of your product and offer: 1. Case Handling Scope - How far does your system support case management for the following areas: • Regulatory Casework: Complaints, Disciplinaries, Misconduct, Appeals, Fitness to Practise, Attendance Monitoring, OIA Case Reviews • Academic Tutoring: Academic Skills Tutoring, Personal Academic Tutoring Support • International Office: Immigration and International Student Case Management, UKVI case monitoring • Student Services: Wellbeing, Disability, Attendance and Engagement Support 2. Case and Enquiry Handling - Creating an Intelligent Front Door • How does your system manage enquiries and cases?...

Documents

 Tender Notice