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SSE AIRTRICITY LIMITED has floated a tender for Sse Service Desk, End User Services, Cloud Operations and Siam Services. The project location is Ireland and the tender is closing on 10 Mar 2025. The tender notice number is 77912-2025, while the TOT Ref Number is 114233020. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Ireland
Summary : Sse Service Desk, End User Services, Cloud Operations and Siam Services
Deadline : 10 Mar 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 114233020
Document Ref. No. : 77912-2025
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : GBP 300000000
Purchaser's Detail
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Login to see detailsTender Details
The Authority is undergoing a service transformation journey, titled Programme Compass, to ensure that the Authority can meet the changing needs of the business as applications are modernised and a cloud first, and cloud native strategy is adopted. As part of Programme Compass, the Authority intends to implement a more focused, responsive and customer centric EUS (End user services), SD (Service Desk), Cloud Operations, and SIAM (service integration and management services). The Authority currently outsource End User Services and IT support services to two main providers, with one providing Service Desk & deskside support, desktop device support, Service management and Cloud & Infrastructure services and the other providing End User services through a leased model for laptops and mobiles/tablets. The Authority has made the strategic decision to retender these IT services, with a view to improve the user experience, improve efficiency and effectiveness, and enable delivery of IT services in a more seamless way. The Authority is also moving towards a hybrid SIAM model. In this model, the Applicant will act as a Service Integrator (SI), whereby the Applicant focuses on operational execution of key SIAM services, whilst the Authority governs and owns them. The service will support 20, 000 end users (including up to 5% VIP users seeking priority services) across 350 geographically dispersed sites in the UK, Republic of Ireland, Netherlands, Poland, Spain, France, Italy, Greece and...
Document Type: Contract Notice
Reference Number: Project_8429
Contract Type: services
Estimated Value: 300000000 - GBP
Authority Type: int-org
Doc Title: SSE Service Desk, End User Services, Cloud Operations and SIAM Services
Dispatch Date: 2025-02-03
Publish Date: 2025-02-05
Submission Date: 2025-03-10
Documents
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