Sources Sought Annual Software Maintenance Tender in USA - 145942546

Procurement Summary

Country: USA

Summary: Sources Sought Annual Software Maintenance and Licensing for D3mmp Patient Identification System

Deadline: 31 Jul 2026

Posting Date: 25 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 145942546

Document Ref. No.: 75H70726Q00081-SS

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

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Tender Details

PURPOSE:
The Albuquerque Area Indian Health Service (AAIHS), Santa Fe Indian Health Center (SFIHC), and Satellite Clinics have a requirement for annual software maintenance, licensing, and technical support for D3-MMP patient identification system used with thermal label and wristband printers.
Description of Services:
The Albuquerque Area Indian Health Service (AAIHS) requires a contractor to provide annual software maintenance, licensing, technical support, and training for the existing D3-MMP patient identification system utilized at the Santa Fe Indian Health Center, San Felipe Health Clinic, Santa Clara Health Clinic, and Cochiti Health Clinic.
The requirement consists of a one-year base period and four one-year option periods. Services shall support the existing D3-MMP system used with GX430t thermal transfer printers, thermal wristband printers, and label printers located throughout the clinics. The printers are used to produce patient chart labels, specimen vial labels, and patient wristbands.
The contractor shall provide:
Remote diagnostics and troubleshooting support via VPN access;
Operating system security patches;
Software updates and annual licensing;
Hardware repair/replacement (RMAs) as required;
Customer support for product ordering and coordination; and
Initial operator training for new technology installations and annual refresher training, as needed.
WORK SCHEDULE:
General Business Days: Monday-Friday
Business hours: 8:00 a.m. - 4:30 p.m.
*Base + 4 Option Periods
PLACE OF PERFORMANCE: (CLINICS ARE UNDER THE SANTA FE INDIAN HEALTH CENTER)
Santa Fe Indian Health Center (Primary Health Center)
Attn: Administration
1700 Cerrillos Road
Santa Fe, NM 87505
Cochiti Health Clinic (Satellite Clinic)
255 Cochiti Street
Cochiti Pueblo, NM 87072
San Felipe Health Clinic (Satellite Clinic)
04 Cedar Street
San Felipe Pueblo, NM 87001
Santa Clara Health Clinic (Satellite Clin...
Notice ID: 75h70726q00081-ss

Department/Ind. Agency: health and human services, department of

Original Set Aside: buy indian set-aside (specific to department of health and human services, indian health services)

Sub-tier: indian health service

Office: albuquerque area indian health svc

Product Service Code: 7a21 - it and telecom - business application software (perpetual license software)

NAICS Code: 513210 - Software Publishers

Inactive Dates: aug 15, 2026

Inactive Policy: 15 days after response date

Documents

 Tender Notice

Documents.zip