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The SMALL BUSINESS ADMINISTRATION has issued a Tender notice for the procurement of a SOURCES SOUGHT - SBA - Office of Capital Access (OCA), Genesys Cloud CX (SaaS) in the USA. This Tender notice was published on 10 Jan 2025 and is scheduled to close on 15 Jan 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 112960160, while the tender notice number is 5501020EQ07853 and Registering on the platform.
Procurement Summary
Country: USA
Summary: SOURCES SOUGHT - SBA - Office of Capital Access (OCA), Genesys Cloud CX (SaaS)
Deadline: 15 Jan 2025
Posting Date: 10 Jan 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 112960160
Document Ref. No.: 5501020EQ07853
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Description
The purpose of this notice is to perform market research to determine if there are 8a Certified small businesses that are capable of providing Genesys Cloud CX and support.
The U.S. Small Business Administration, Office of Disaster Assistance, has a requirement for Licensing, Professional Services and Support on all existing Genesys Cloud CX and support will allow the SBA OCA to maintain the highest level of continuous operation of the Genesys Cloud CX SaaS system. The requirements will include all software, programming, engineering, and support remotely to ensure all telecommunication activities meet the agencies needs and are in accordance with the agency-s specifications. See attached Draft SOW for a description of the requirement.
Active Contract Opportunity
Notice ID : 5501020EQ07853
Related Notice
Department/Ind. Agency : SMALL BUSINESS ADMINISTRATION
Sub-tier : SMALL BUSINESS ADMINISTRATION
Office: OFC OF CHIEF OPERATING OFFICER
General Information
Contract Opportunity Type: Sources Sought (Original)
Original Published Date: Jan 08, 2025 03:57 pm EST
Original Response Date: Jan 15, 2025 03:00 pm EST
Inactive Policy: Manual
Original Inactive Date: Jan 16, 2025
Initiative: None
Classification
Original Set Aside: 8(a) Set-Aside (FAR 19.8)
Product Service Code: DG01 - IT AND TELECOM - NETWORK SUPPORT SERVICES (LABOR)
NAICS Code:
Place of Performance: Buffalo, NY USA
Documents
Procurement Documents for USA
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