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Sole Source - Maintenance Support Tender in USA - 147913450

The PURCHASING has issued a Tender notice for the procurement of a Sole Source - Maintenance Support for Infor/Enroute Computer Aided Dispatch (Cad) Software in the USA. This Tender notice was published on 25 Aug 2026 and is scheduled to close on 01 Sep 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 147913450, while the tender notice number is SS PS AJ 25-26.005 and Registering on the platform.

Procurement Summary

Country: USA

Summary: Sole Source - Maintenance Support for Infor/Enroute Computer Aided Dispatch (Cad) Software

Deadline: 01 Sep 2026

Posting Date: 25 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 147913450

Document Ref. No.: SS PS AJ 25-26.005

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Maintenance Support for InFor/EnRoute Computer Aided Dispatch (CAD) SoftwareIntroduction: This document outlines the scope of work for the maintenance support of InFor/EnRoute CAD software, a sole source software solution utilized by Escambia County Public Safety. The selected respondent must possess proprietary knowledge of InFor/EnRoute CAD software, demonstrate proficiency in its programming, provide 24/7/365 support availability, have access to the original software source code for modifications, and be responsible for providing software updates as they become available at their expense. Additionally, the respondent shall provide and maintain a VPN connection for use by personnel while providing support and must have an on-line ticket reporting and tracking system.Project Overview:Objective: Provide ongoing maintenance and support services for InFor/EnRoute CAD software to ensure uninterrupted operations.Duration: October 1, 2026 through September 30, 2027.Scope of Services:Routine Maintenance:Perform regular updates, patches, and version upgrades of InFor/EnRoute CAD software as released by the vendor.Conduct proactive system health checks and performance monitoring to identify and address potential issues promptly.Technical Support:Provide expert-level technical assistance and troubleshooting for users encountering issues with InFor/EnRoute CAD software.Ensure rapid response and resolution of software-related incidents and service requests.Must provide support within 5 minutes for system outages.Bug Fixing and Software Updates:Investigate reported bugs or anomalies in InFor/EnRoute CAD software and apply necessary fixes or workarounds.Collaborate closely for bug fixes and updates, leveraging proficient programming skills as needed.Provide software updates promptly as they become available, covering expenses related to the update process.Enhancements, Customization, and Interfaces:911 DumpAlpha Numeric PagingTextingeDispatch Mobile ClientFireHouse softwareIamRe...

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