Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
Get Help to Participate in This Tender
Change Password
For better security, update the account password.
PURCHASING has floated a tender for Sole Source - Maintenance Support for Infor/Enroute Computer Aided Dispatch (Cad) Software. The project location is USA and the tender is closing on 03 Sep 2025. The tender notice number is SS PS AJ 010, while the TOT Ref Number is 125244104. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: USA
Summary: Sole Source - Maintenance Support for Infor/Enroute Computer Aided Dispatch (Cad) Software
Deadline: 03 Sep 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 125244104
Document Ref. No.: SS PS AJ 010
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
Name: Login to see tender_details
Address: Login to see tender_details
Email: Login to see tender_details
Login to see detailsTender Details
Maintenance Support for InFor/EnRoute Computer Aided Dispatch (CAD) SoftwareIntroduction: This document outlines the scope of work for the maintenance support of InFor/EnRoute CAD software, a sole source software solution utilized by Escambia County Public Safety. The selected respondent must possess proprietary knowledge of InFor/EnRoute CAD software, demonstrate proficiency in its programming, provide 24/7/365 support availability, have access to the original software source code for modifications, and be responsible for providing software updates as they become available at their expense. Additionally, the respondent shall provide and maintain a VPN connection for use by personnel while providing support and must have an on-line ticket reporting and tracking system.Project Overview:Objective: Provide ongoing maintenance and support services for InFor/EnRoute CAD software to ensure uninterrupted operations.Duration: October 1, 2025 through September 30, 2026.Scope of Services:Routine Maintenance:Perform regular updates, patches, and version upgrades of InFor/EnRoute CAD software as released by the vendor.Conduct proactive system health checks and performance monitoring to identify and address potential issues promptly.Technical Support:Provide expert-level technical assistance and troubleshooting for users encountering issues with InFor/EnRoute CAD software.Ensure rapid response and resolution of software-related incidents and service requests.Must provide support within 5 minutes for system outages.Bug Fixing and Software Updates:Investigate reported bugs or anomalies in InFor/EnRoute CAD software and apply necessary fixes or workarounds.Collaborate closely for bug fixes and updates, leveraging proficient programming skills as needed.Provide software updates promptly as they become available, covering expenses related to the update process.Enhancements, Customization, and Interfaces:911 DumpAlpha Numeric PagingTextingeDispatch Mobile ClientFireHouse softwareIamRe...
Documents
Procurement Documents for USA
Access a comprehensive library of standard procurement documents specific to USA. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in USA
Want To Bid in This Tender?
Get Local Agent Support in USA and 60 More Countries.
View Tenders By
Sign in with Google