Software Communications Tool Request Tender - 131560287

Procurement Summary

Country: United Kingdom

Summary: Software Communications Tool Request for Information

Deadline: 19 Jan 2026

Posting Date: 06 Dec 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 131560287

Document Ref. No.:

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

APHA is seeking software solutions to enhance staff communication and soft skills. Our diverse workforce-including inspectors, scientists, and customer service teams-regularly interacts with stakeholders such as farmers and livestock keepers, where clear and empathetic communication is vital. We aim to procure tools that allow staff to practice real-life scenarios, identify early signs of escalation, and apply effective strategies to manage challenging interactions. This investment will help us build confidence, strengthen relationships, and deliver exceptional customer service. Please see attached the Request for Information. If you have any access issues, please email me: izabella.roberts@defra.gov.uk Please note that the contract start and end dates are just indicative.

CPV classifications: 48000000 - Software package and information systems

Documents

 Tender Notice