Social Media Monitoring in Selected Investment Projects in the Latin America and... Tender

Procurement Summary

Country : USA

Summary : Social Media Monitoring in Selected Investment Projects in the Latin America and Caribbean Region

Deadline : 02 Mar 2021

Other Information

Notice Type : Tender

TOT Ref.No.: 49378398

Document Ref. No. : 1272411

Competition : ICB

Financier : World Bank (WB)

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : THE WORLD BANK GROUP
1818 H Street, NW Washington, DC 20433 Tel : (202) 473-1000
USA
URL :https://www.worldbank.org/en/

Tender Details

Expression of Interest are invited for Social Media Monitoring in Selected Investment Projects in the Latin America and Caribbean Region.

REQUEST FOR EXPRESSION OF INTEREST FOR SELECTION # 1272411

This Request for Expression of Interest is for a Firm Selection. Please log in as a valid Firm User if you wish to express interest in this selection.

Selection Information

Assignment Title

SOCIAL MEDIA MONITORING IN SELECTED IVESTMENT PROJECTS IN THE LATIN AMERICA AND CARIBBEAN REGION

Publication Date

19-Jan-2021

Expression of Interest Deadline

02-Mar-2021 at 11:59:59 PM (Eastern Time - Washington D.C.)

Language of Notice

English

Selection Notice

Assignment Country

· No Countries Assigned

Funding Sources

The World Bank Group intends to finance the assignment/services under:

· BB - BANK BUDGET

Individual/Firm

The consultant will be a firm.

Assignment Description

SELECTION FOR CONSULTANTS BY THE WORLD BANK GROUP

REQUEST FOR EXPRESSIONS OF INTEREST

Electronic Submissions through World Bank Group eConsultant2
https://wbgeconsult2.worldbank.org/wbgec/index.html

ASSIGNMENT OVERVIEW

Assignment Title: 1272411 - SOCIAL MEDIA MONITORING IN SELECTED IVESTMENT PROJECTS IN THE LATIN AMERICA AND CARIBBEAN REGION

Assignment Countries:
- (countries have not yet been selected)

ASSIGNMENT DESCRIPTION

The purpose of these TOR is to seek the services of a Consultant who can deploy an already-tested digital tool for gaining insights on: (i) the implementation progress and impacts of selected World Bank-financed investment projects in the LCR (see list below in Section B), and (ii) topics of special interest (see list below in Section B) for the World Bank in this region, by mining social media data and blending them with geospatial information related to the said projects and topics.

FUNDING SOURCE

The World Bank Group intends to finance the assignment / services described below under the following:
- BANK BUDGET

ELIGIBILITY

Eligibility restrictions apply:
[Please type list of restrictions]

INDIVIDUAL / FIRM PROFILE
The consultant will be a firm.

SUBMISSION REQUIREMENTS
The World Bank Group now invites eligible firms to indicate their interest in providing the services. Interested firms must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, experience in similar conditions, availability of appropriate skills among staff, etc. for firms; CV and cover letter for individuals). Please note that the total size of all attachments should be less than 5MB. Consultants may associate to enhance their qualifications.

Interested firms are hereby invited to submit expressions of interest.

Expressions of Interest should be submitted, in English, electronically through World Bank Group eConsultant2 (https://wbgeconsult2.worldbank.org/wbgec/index.html)

NOTES
Following this invitation for Expression of Interest, a shortlist of qualified firms will be formally invited to submit proposals. Shortlisting and selection will be subject to the availability of funding.

Only those firms which have been shortlisted will receive notification. No debrief will be provided to firms which have not been shortlisted.

Attachments

· Optional TOR File

Qualification Criteria

· 1. Provide information showing that they are qualified in the field of the assignment.

· 2. Provide information on the technical and managerial capabilities of the firm.

· 3. Provide information on their core business and years in business.

· 4. Provide information on the qualifications of key staff.



CONFIDENTIAL - NOT FOR CIRCULATION (November 25, 2020)
1
THE WORLD BANK
CONSULTING SERVICES
FOR
SOCIAL MEDIA MONITORING IN SELECTED IVESTMENT PROJECTS IN THE LATIN
AMERICA AND CARIBBEAN REGION
TERMS OF REFERENCE
A. BACKGROUND AND OBJECTIVE
Background
The promise of technology to support development outcomes
Technology is fundamentally changing development and the ability of the World Bank-s client countries to
achieve the twin goals for eliminating extreme poverty by 2030 and boosting shared prosperity. Harnessing
the power of big data is unlocking new possibilities for enhancing governments- capabilities to deliver
quality services in education, procurement, public safety, transportation, taxation and civic engagement,
without compromising citizen rights and privacy.1
By using big data analytics and machine learning, we can now understand, track, and predict trends and
patterns for better project planning and execution in various sectors and areas. The transport sector, for
example, is leveraging such digital advancement by being an early-adopter of data-driven digital solutions.
Data and technology provide a platform for transport planners, regulators, operators and users to understand
better, as well as enhance the effectiveness, efficiency, and sustainability of transport networks.
Social media tools - such as Facebook, You Tube, Twitter and blogging sites - have helped fuel social
movements, raise awareness of injustices and monitor society-s growing concerns around the globe. They
have been shown to strengthen social actors- ability to challenge and change power relations in society,
providing platforms for debate, reflection, influencing and mobilizing people.2
In Latin America and the Caribbean Region (LCR), the use of social media tools has become part of the
daily lives of millions of people. The current patterns of mobile penetration in the continent fuel the
increased use of these tools.
Social media analytics and sentiment analysis are tools that help organizations, such as the World Bank, to
better understand the public perceptions of certain topics (e.g. management of environmental and social
risks and impacts associated to projects, and associated accountability and grievance management ), derive
insights, and identify societal trends. The World Bank has started to leverage such tools to monitor the
implementation progress of the investment projects it finances and to monitor any type of environmental
and/or social positive or negative impact or contextual risks or public sentiment in the project areas.
The World Bank Environmental and Social Framework and Safeguard Policies
When the Bank provides client countries with financing to invest in projects — such as building a road,
connecting people to electricity, or treating waste water — the Bank aims to ensure that the people and the
1 World Bank. Frontiers in government: big data and predictive analytics. 2017
2 Partners for Prevention. Using Social Media for the Prevention of Violence Against Women. 2013
CONFIDENTIAL - NOT FOR CIRCULATION (November 25, 2020)
2
environment are protected from potential adverse impacts. The Bank does this through standards and
policies that identify, avoid, and minimize harm to people and the environment. These policies require the
borrowing countries to address certain environmental and social risks in order to receive World Bank
support for investment projects. The Bank considers that including environmental and social considerations
into project design and implementation improves development outcomes.
In August 2016, the World Bank adopted a new set of environment and social policies called
the Environmental and Social Framework (ESF). As of October 1, 2018, the ESF applies to all new World
Bank investment project financing.
The ESF, which is comprised of a Vision Statement, a Environmental and Social Policy (applicable to the
Bank) and 10 Environmental and Social Standards (ESSs) (applicable to Borrower countries), offers broad
and systematic coverage of environmental and social risks. It makes important advances in areas such as
transparency, non-discrimination, public participation, and accountability—including expanded roles for
grievance mechanisms. ESS10: Stakeholder Engagement and Information Disclosure, in
particular, recognizes the importance of open and transparent engagement between the Borrower and
project stakeholders as an essential element of good international practice. Effective stakeholder
engagement can improve the environmental and social sustainability of projects, enhance project
acceptance, and make a significant contribution to successful project design and implementation.
Prior to the ESF, environmental and social policies of the Bank were known as the "Safeguard Policies, "
and contained the requirements for addressing environmental and social issues in Bank-supported project
design, implementation and operation, and provided a framework for consultation with communities and
for public disclosure. Examples of these requirements include conducting environmental and social impact
assessments (OP/BP 4.01), consulting with affected communities about potential project impacts (OP/BP
4.01 and OP/BP 4.12), and restoring the livelihoods of displaced people (OP/BP 4.12).
With existing projects (including many of those listed below in Section B) continuing to apply the
Safeguard Policies, the two environmental and social risk management policies and systems will run in
parallel for an estimated seven years.
Objective
The purpose of these TOR is to seek the services of a Consultant who can deploy an already-tested digital
tool for gaining insights on: (i) the implementation progress and impacts of selected World Bank-financed
investment projects in the LCR (see list below in Section B), and (ii) topics of special interest (see list below
in Section B) for the World Bank in this region, by mining social media data and blending them with
geospatial information related to the said projects and topics.
B. SCOPE OF WORK AND TASKS
The Consultant shall monitor the following World Bank-financed investment projects and relevant topics
for a peri

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