Single Service Centre (Ssc) - New Contract with Effect from Nov 2026 Tender, United Kingdom - 119543488

Procurement Summary

Country : United Kingdom

Summary : Single Service Centre (Ssc) - New Contract with Effect from Nov 2026

Deadline : 30 May 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 119543488

Document Ref. No. : C362902

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Short Description: The UK Health Security Agency (UKHSA), an Executive Agent of the Department of Health and Social Care (DHSC) is the nation's expert health security agency. UKHSA is advertising the upcoming opportunity to deliver a Single Service Centre, a contact centre that will deliver components of the UK's health family public communication operations. This shall include handling calls, digital messaging systems and data processing activities. The opportunity will require the delivery of business-as-usual activities, but will require successful suppliers to be capable of scaling operations to respond to health emergencies, if they materialise. UKHSA wishes to receive feedback on our proposed delivery model. Background The UK Health Security Agency (UKHSA), an Executive Agent of the Department of Health and Social Care (DHSC) is the nation's expert health security agency. Its remit is to provide the UK with a permanent standing capacity to prepare for, prevent and respond to health security hazards. Threats to health security are on the rise across the world. Increased global movement and environmental change serve to amplify the health security challenges the UK and other countries are likely to face. UKHSA must adapt its ways of working to adequately respond to these evolving threats. The Single Service Centre (SSC) was born from the Test and Trace service, which provided citizen communication capability for pandemic management, with the ability to deploy significant ...

Documents

 Tender Notice