Shn Client and Case Support Tender in Netherlands - 138246021

Procurement Summary

Country: Netherlands

Summary: Shn Client and Case Support

Deadline: 10 Apr 2026

Posting Date: 21 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138246021

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support
72230000 - Custom software development services
72253200 - Systems support services
72261000 - Software support services
72263000 - Software implementation services
72265000 - Software configuration services
72513000 - Office automation services

Purchaser's Detail

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Tender Details

Victim Support Netherlands (SHN) works with the digital Client Registration and Information System (CRIS), which needs to be replaced. SHN therefore intends to conduct a tender for the replacement of this system. In preparation for the SHN wants to consult the market regarding the tender. During the market consultation, we ask market parties for information that can help us develop the tender and thus contribute to the quality of the tender. We hope with this market consultation to obtain information and insights that we can use in the tender to receive as many suitable tenders as possible and to award the contract to the tenderer who offers the most suitable solution. If you are interested and If you think you can contribute, you are cordially invited to participate in this market consultation. We expect to publish the tender in the third quarter of 2026. See also 'SHN Main Market Consultation Document' and appendices.
Type Command: ServicesKeywordsClient and Case support, case management, CRM, Client tracking systemMain assignment (CPVcode)720000005 IT services: advice, software development, internet and supportAdditional assignment(s) (CPVcode)722300006 Development of user-specific software722532005 System support services722610002 Software support services722630006 Software implementation services722650000 Software configuration services725130004 Office automation servicesPlace of performance (NUTS code)NETHERLANDS (NL)TenderNedreference number572271Reference numberPB/S numberEuropean or nationalNationalPlanningClosing date of market consultation10 Apr. 2026Related publications20 Mar 2026Market consultation18 Feb. 2026Market consultation16 Feb. 2026Market consultation Keywords: Client and Case Support, case management, CRM, Client Tracking SystemMain assignment (CPVcode)720000005 IT services: advice, software development, internet and supportAdditional assignment(s) (CPVcode)722300006 Development of user-specific software722532005 System support services722610002 Software support services722630006 Software implementation services722650000 Software configuration services725130004 Office automation servicesPlace of performance (NUTS code)NETHERLANDS (NL)TenderNedreference number572271Reference numberPB/S numberEuropean or nationalNationalPlanningClosing date of market consultation10 Apr. 2026Related publications20 Mar 2026Market consultation18 Feb. 2026Market consultation16...

Documents

 Tender Notice