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The SURF B.V. has issued a Tender notice for the procurement of a Servicemanagementsoftware - Enterprise Servicemanagement (Esm) in the Netherlands. This Tender notice was published on 10 Aug 2026 and is scheduled to close on 21 Aug 2026, with an estimated Tender value of EUR 75000000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 146905499, while the tender notice number is 551460-2026 and Registering on the platform.
Procurement Summary
Country: Netherlands
Summary: Servicemanagementsoftware - Enterprise Servicemanagement (Esm)
Deadline: 21 Aug 2026
Posting Date: 10 Aug 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 146905499
Document Ref. No.: 551460-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 75000000
CPV Classification
72268000 - Software supply servicesPurchaser's Detail
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Login to see detailsTender Details
Service management software - Enterprise Service management (ESM) The Assignment involves the contracting of Framework Agreements for an enterprise service management software system (service management software solution, ticketing system) on behalf of 37 participating organizations. In broad terms, the intended Assignment consists of the delivery of a service management software solution (the System), the implementation of the System at the participating organizations and related services. A service management software solution concerns a software solution that streamlines and supports service processes, usually also referred to as a “ticketing system”. The System supports registration and handling Tickets and reporting about them. This tender concerns a retender for a System that can support multiple processes, with at least support for ITSM processes and FMIS processes (an “Enterprise service management solution (ESM). At a minimum, support must be provided for IT service management processes (ITSM). and facility management processes (FMIS). The support of ITSM processes concerns the minimum purchase of a participating party organization. The Tenderer is obliged to also offer support for FMIS processes in accordance with the requirements and wishes in this context, but the actual support thereof is provided by a participating party in...
Document Type: Contract Notice Reference Number: b82e503e-241f-4066-aa78-38bdadecec63 Contract Type: services Estimated Value: 75000000 - EUR Authority Type: body-pl Doc Title: Servicemanagementsoftware - Enterprise Servicemanagement (ESM) Dispatch Date: 2026-08-06 Publish Date: 2026-08-10 Submission Date: 2026-08-21
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