Service User Assistance (Sua) Tender in United Kingdom - 147949161

Procurement Summary

Country: United Kingdom

Summary: Service User Assistance (Sua)

Deadline: 09 Oct 2026

Posting Date: 26 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 147949161

Document Ref. No.: Jaggaer project_19718

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

85312400 - Welfare services not delivered through residential institutions
85312300 - Guidance and counselling services
85300000 - Social work and related services

Purchaser's Detail

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Tender Details

Update: The name of the proposed service has changed from Service User Assistance Services (SUAS) to Service User Assistance (SUA). This is a change in name only. This market engagement continues the engagement previously undertaken under Notice Identifier 2026/S 000-061362 and Procurement Identifier (OCID) ocds-h6vhtk-052777, following the decision to procure Service User Assistance (SUA) separately from the wider Future Asylum Contracts Transformation (FACT) procurement. The Authority is seeking market feedback on the proposed SUA. SUA is anticipated to provide a national, multi-channel support service for asylum Service Users, which may include: • advice and guidance; • eligibility support and form-completion assistance; • issue and complaint reporting; • safeguarding identification and escalation; • language support; • local signposting; • digital and/or portal-enabled support; • management information; and • Service User experience insight. The service may require suppliers to provide or support helpline, webchat, assisted digital, self-service portal and/or other digital channels, with appropriate alternative routes for Service Users who are unable to self-serve. SUA may also be required to support Service Users. For the purposes of this Preliminary Market Engagement (PME) Notice, the estimated contract value has been listed as £0. This is a placeholder and does not reflect the anticipated value of the contract.
Notice identifier : 2026/S 000-080846
CPV classifi...

Documents

 Tender Notice