Service Support, Maintenance and Development Tender - 143925777

Procurement Summary

Country: Czech Republic

Summary: Service Support, Maintenance and Development of the Qi Information System

Deadline: 03 Aug 2026

Posting Date: 24 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 143925777

Document Ref. No.: 431020-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: CZK 6700000

CPV Classification

72250000 - System and support services
72260000 - Software-related services
72267000 - Software maintenance and repair services
72263000 - Software implementation services
72266000 - Software consultancy services

Purchaser's Detail

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Tender Details

Service support, maintenance and development of the QI information system The subject of the performance of this public contract is the provision of service, operational and development support of the QI information system (hereinafter referred to as the "Managed System"), including ensuring its functionality, availability, development and compliance with applicable legislation. Fulfillment includes in particular: a) Software support guarantee - program error corrections (hot-fix, patch), - providing updates, upgrades and new versions, - ensuring compliance with the legislation of the Czech Republic, - implementation and testing of changes including any data migrations. Services are provided on a flat-rate basis, without hourly restrictions, to the extent necessary to ensure the proper operation of the system. b) Service services and incident resolution - solving crashes, significant defects and defects in SLA mode. c) Management requirements and development - implementation of the client's requirements in the SLA regime, both within and beyond the price. d) HelpDesk and HotLine - operation of the help desk and telephone support for recording and resolving incidents and requests. Availability: working days 7:00 a.m. to 4:00 p.m. e) User adjustments to the system - making adjustments based on the client's requirements. f) Preventive examinations and prophylaxis - implementation at least 4 times a year, including evaluation of the state of the system and proposal of measures. g) Consulting services - methodical support, system optimization and preparation of development requirements in the scope of min. 96 hours per year. h) Guaranteed hourly rate - hourly rate for services beyond the scope of the contract that do not...
Document Type: Contract Notice Contract Type: services Estimated Value: 6700000 - CZK Authority Type: body-pl-cga Doc Title: Service support, maintenance and development of the QI information system Dispatch Date: 2026-06-22 Publish Date: 2026-06-24 Submission Date: 2026-08-03

Documents

 Tender Notice