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Service Request System Itsm Solution Tender in Finland - 142904513

The CAPITAL REGION KAUPUNKILIIKENNE OY has issued a Tender notice for the procurement of a Service Request System Itsm Solution in the Finland. This Tender notice was published on 09 Jun 2026 and is scheduled to close on 22 Jun 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 142904513, while the tender notice number is 617590 / KUTSU Markkinakartoitukseen and Registering on the platform.

Procurement Summary

Country: Finland

Summary: Service Request System Itsm Solution

Deadline: 22 Jun 2026

Posting Date: 09 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142904513

Document Ref. No.: 617590 / KUTSU Markkinakartoitukseen

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

This document is not a contract notice or an invitation to tender, and its publication does not initiate a tendering procedure. This is a market survey announcement, the purpose of which is to identify potential suppliers operating in the market and their offerings. Participation in the market dialogue is completely voluntary. Participating or not participating in the market dialogue does not affect the bidder's possibilities to participate in the procurement procedure that will be implemented later. Market dialogue is not mandatory no one to participate in the actual competition, and it also does not exclude anyone from it. Kaupunkiliikenne Oy is preparing the purchase of an ITSM service for approximately 1, 600 users. The solution is implemented as a SaaS service and includes support, maintenance and further development services. The goal is to find a long-term partner for the implementation and development of an ITSM and service request solution. as the organization's unified transaction channel for internal services. The solution must enable controlled and auditable lifecycle management of services and user rights and integrate into central background systems without heavy stand-alone implementations. In addition, the solution must support reporting, analytics and continuous improvement. MARKET DIALOGUE Market dialogue is intended for companies interested in offering. The procurement unit can send questions and offer...
Published: 08/06/2026 Deadline for submitting questions: 22/06/2026

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