Service Quality Inspections and System Tender - 144231751

Procurement Summary

Country: United Kingdom

Summary: Service Quality Inspections and System

Deadline: 30 Jul 2026

Posting Date: 30 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144231751

Document Ref. No.: GA260015

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48000000 - Software package and information systems
71630000 - Technical inspection and testing services
72222300 - Information technology services
72225000 - System quality assurance assessment and review services
72250000 - System and support services
72316000 - Data analysis services
79212000 - Auditing services
79311200 - Survey conduction services

Purchaser's Detail

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Tender Details

GA Trains Limited intends to undertake an open tender for the provision of a comprehensive and independent Service Quality audit programme. This programme will deliver consistent and objective assessments of stations and train services against defined standards and criteria. As part of this procurement, GA is also seeking a technology-enabled solution to support the efficient capture, reporting, and management of audit findings. The solution must integrate with GA's contractor management systems, enabling the timely resolution of identified issues and supporting effective, ongoing performance monitoring. The appointed (sole) supplier will be responsible for generating reliable performance insights that drive continuous improvement, enhance the overall customer experience, and provide assurance that Service Quality standards are consistently achieved.
Notice identifier : 2026/S 000-060946
CPV classifications: 48000000 - Software package and information systems71630000 - Technical inspection and testing services72222300 - Information technology services72225000 - System quality assurance assessment and review services72250000 - System and support services72316000 - Data analysis services79212000 - Auditing services79311200 - Survey conduction services

Documents

 Tender Notice