Service Management System for Mico Botnia Oy Ab Tender - 141513643

Procurement Summary

Country: Finland

Summary: Service Management System for Mico Botnia Oy Ab

Deadline: 17 Jun 2026

Posting Date: 18 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 141513643

Document Ref. No.: 336579-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48000000 - Software package and information systems
48800000 - Information systems and servers

Purchaser's Detail

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Tender Details

Service management system for Mico Botnia Oy Ab Teese Botnia Oy Ab's procurement services is requesting offers for a service management system on behalf of Mico Botnia Oy. The object of the procurement is described in this request for tenders and in other tender requests in the existing tender documents. Object of acquisition Mico Botnia acquires a service management system for its own use in order to serve end customers more efficiently and with better quality and to offer customers more versatile contact methods. The service management system must enable the management of customer relationships with contact persons, services, and include the processing of service and disturbance requests. The system should also include a service portal. Mico Botnia salary and process improvement opportunities have been identified in financial services customer service, supplier and customer management. The goal is to unify and enhance communication with end customers and suppliers. There are other goals identifying problem areas with regard to service processes, strengthening data protection and information security, improving the user experience of end customers and suppliers, and developing monitoring and reporting processes. The goal is also to get customers introduced a service portal solution through which the creation, monitoring and review of service and disruption requests works seamlessly with the service management system used by Mico Botnia's experts. The goal is to implement the implementation of the system...
Document Type: Contract Notice Reference Number: 596347 Contract Type: supplies Authority Type: org-sub Doc Title: Palvelunhallintajärjestelmä Mico Botnia Oy Ab:lle Dispatch Date: 2026-05-15 Publish Date: 2026-05-18 Submission Date: 2026-06-17

Documents

 Tender Notice