"Service Level Agreement (Sla) - Provision of Services According to the Planned Profile;... Tender

Procurement Summary

Country : Bulgaria

Summary : "Service Level Agreement (Sla) - Provision of Services According to the Planned Profile; Repair of Accidents and Damage; Service and Repair Services of Damaged Modules and Units; Software Updates, Upgrades And...

Deadline : 09 May 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 99266033

Document Ref. No. : 176191-2024

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : BGN 16356956

Purchaser's Detail

Purchaser : NATIONAL RAILWAY INFRASTRUCTURE COMPANY
Address: "Princess Maria Luiza" Blvd. No. 110
Town: Sofia
Postal Code: 1233
Attn: Desislava Slavcheva
Phone: 35929323079
Bulgaria
Email :d.slavcheva@rail-infra.bg
URL :https://www.rail-infra.bg

Tender Details

"Service Level Agreement (SLA) - provision of services according to the planned profile; repair of accidents and damage; service and repair services of damaged modules and units; software updates, upgrades and...

"Service Level Agreement (SLA) - provision of services according to the execution of a plan profile.; removeand accidents and damage; service and repair services of damaged modules and blocks; software updates, upgrades and upgrades; provision of technical assistance and technical consultancy to the operating staff of the DP NKŽI during the implementation of the use and operational support of digital mobile radio communication network for railway communication.GSM-R"

Basic uservices: continuous provision of readiness for emergency emergency repair and emergency restoration of the network in case of complete or partial shutdown of the network/system 24/7/365; availability of highly qualified services for the removal of accidents and damages, received alarm messages from the system and others; (execution of all necessary proceduresand for the removal of alarm messages, faults and accidents, repair of the core of the system and the computer of the subsystem of the base stations, including operator-dispatch terminals, according to the specifications and regulations of the equipment manufacturer .;services for providing technical assistance and technical consulting for expl. personnel on site or from a remote obsl.; services for regular software updates; performed by a specialist of the Implementation of all necessary current software updates, which are located on certain servers in the system and subsystem of the NSS and assistance of employees of the DP NKZHI for distance download and installation of records, printouts, etc.; complete and comprehensive service and repair instructionsmaintenance of modules and blocks; carried out regularly and upon additional request from the Node. Statistical analysis of the functioning and production of the GSM-R network and of all systems and subsystems in it; providing assistance to employees ...
Document Type: Contract Notice
Reference Number: 358239
Contract Type: services
Estimated Value: 16356956 - BGN
Authority Type: body-pl
Doc Title: "Service Level Agreement (SLA) - provision of services under executive on a planned profile.; repair of accidents and damage; service and repair services of damagedand modules and blocks; software updates, upgrades and upgrades; provision of technical assistance and technical consultancy to the operating staff of the State Railways of Railways in the implementation of the use and operational support of a digital mobile radio communication network for railway communication. GSM-R"
Dispatch Date: 2024-03-21
Publish Date: 2024-03-25
Submission Date: 2024-05-09

Documents

 Tender Notice