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ENABLE has floated a tender for Service Contract for a User Support and Assistance Center (Esm) Management Application. The project location is Belgium and the tender is closing on 05 Jan 2026. The tender notice number is 774326-2025, while the TOT Ref Number is 130620545. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Belgium
Summary: Service Contract for a User Support and Assistance Center (Esm) Management Application
Deadline: 05 Jan 2026
Posting Date: 21 Nov 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 130620545
Document Ref. No.: 774326-2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
ENABEL has been using an ESM: Enterprise Service Management solution for several years. Definition of ESM: Enterprise service management is the application of IT service management to other areas of a business or organization with the aim of improving performance, efficiency and service delivery. In short, it's about taking what works well in IT service management (ITSM) and applying it across the entire business. ESM is the extension of IT Service Management (ITSM) principles to enable better service delivery for business teams such as human resources (HR), legal, facilities, marketing and finance. User support and assistance service management software is software that allows to record requests, to monitor the activity of support and assistance services, to offer various support services to users: incident management, submission of service requests via specific forms, access to the solutions base, SLA management, etc. Setting up a support and assistance service for users is not an activity exclusively reserved for an ICT service, in the IT fields. The objective is to enable the establishment of a suitable support service, dedicated to a particular area (HR or Finance) or to the...
Document Type: Contract Notice
Reference Number: BXL-15475
Contract Type: services
Authority Type: cga
Doc Title: Service contract for a user support and assistance center management (ESM) application
Dispatch Date: 2025-11-20
Publish Date: 2025-11-21
Submission Date: 2026-01-05
Documents
Procurement Documents for Belgium
Access a comprehensive library of standard procurement documents specific to Belgium. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Belgium
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