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Scotrail Customer Contact Centre Tender, United Kingdom - 98081319

SCOTRAIL TRAINS LIMITED has floated a tender for Scotrail Customer Contact Centre. The project location is United Kingdom and the tender is closing on 03 Apr 2024. The tender notice number is MAR469218, while the TOT Ref Number is 98081319. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : United Kingdom

Summary : Scotrail Customer Contact Centre

Deadline : 03 Apr 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 98081319

Document Ref. No. : MAR469218

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Purchaser : SCOTRAIL TRAINS LIMITED
ScotRail Trains Limited
Atrium Court,, 50 Waterloo Street
Glasgow
G2 6HQ
UK
Telephone : +44 3448110141
E-mail : kathleen.gay@scotrail.co.uk
NUTS : UKM
Internet address(es)
Main address : https : //www.scotrail.co.uk/
Address of the buyer profile : https : //www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30589

United Kingdom
Email :kathleen.gay@scotrail.co.uk
URL :https://www.scotrail.co.uk/

Tender Details

SRT invites prospective suppliers to participate in this procurement process for a fully managed customer contact centre. SRT is looking to procure contact centre services to enhance its customer relations, smartcard helpline, delay repay and tele sales operations serving B2C and B2B customers. SRT is looking for an innovative partner who, during the life of the contract, can help modernise our contact centre and the methods we use to communicate with our customers. Suppliers can access the procurement documentation and the full scope of services via our e-sourcing procurement portal https://s...

Title: ScotRail Customer Contact Centre

OCID: ocds-h6vhtk-03f5ae

Published by: ScotRail Trains Limited

Authority ID: AA81599

Publication Date: 02/03/2024

Deadline Date: 03/04/2024

Deadline Time: 12:00

Notice Type: Contract Notice

Has Documents: No

Has SPD: No

Abstract: SRT invites prospective suppliers to participate in this procurement process for a fully managed customer contact centre. SRT is looking to procure contact centre services to enhance its customer relations, smartcard helpline, delay repay and tele sales operations serving B2C and B2B customers. SRT is looking for an innovative partner who, during the life of the contract, can help modernise our contact centre and the methods we use to communicate with our customers. Suppliers can access the procurement documentation and the full scope of services via our e-sour...