Scotrail Customer Contact Centre Tender, United Kingdom - 97990345

Procurement Summary

Country : United Kingdom

Summary : Scotrail Customer Contact Centre

Deadline : 03 Apr 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 97990345

Document Ref. No. : MAR499924

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Purchaser : SCOTRAIL TRAINS LIMITED
ScotRail Trains Limited
Atrium Court,, 50 Waterloo Street
Glasgow
G2 6HQ
UK
Telephone: +44 3448110141

United Kingdom
Email :kathleen.gay@scotrail.co.uk

Tender Details

SRT invites prospective suppliers to participate in this procurement process for a fully managed customer contact centre. SRT is looking to procure contact centre services to enhance its customer relations, smartcard helpline, delay repay and tele sales operations serving B2C and B2B customers. SRT is looking for an innovative partner who, during the life of the contract, can help modernise our contact centre and the methods we use to communicate with our customers. Suppliers can access the procurement documentation and the full scope of services via our e-sourcing procurement portal https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspxSuppliers who are interested are required to submit a complete pre-qualification questionnaire by the stated deadline.

ScotRail Customer Contact Centre

Purchaser : ScotRail Trains Limited

Published : 01/03/2024

Deadline : 2024-04-03

Documents

 Tender Notice