Scheduling and Metering Software Tender in United Kingdom - 140553585

Procurement Summary

Country: United Kingdom

Summary: Scheduling and Metering Software

Deadline: 22 May 2026

Posting Date: 02 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 140553585

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48332000 - Scheduling software package

Purchaser's Detail

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Tender Details

United Utilities (UU) is undertaking a review of its billing platform and future scope requirements. The purpose of this PME is to understand the capability and capacity of the scheduling and metering tools in the market in order to inform any future billing platform procurement strategy. Interested parties will be required to complete an NDA and attend a supplier session. The objectives and requirements of scheduling and metering are outlined as below. Objectives 1) Consolidate field operations into a single platform Reduce fragmented tools and manual processes with one system managing all FMO, proactive and reactive jobs, from booking through to close. 2) Improve appointment efficiency Reduce failed visits and wasted field resource through better pre-appointment information, skill-matched scheduling and real-time engineer comms. 3) Create end-to-end visibility across the meter lifecycle Give operations, field teams and management a real-time view of jobs status, asset health and SLA performance - with automated workflows to support jeopardy scenarios. 4) Automate/ Improve payment and performance management Reduce manual effort from third-party payment validation and processing by generating accurate, evidence-backed payment information. Current metrics for appointments and installations: 1) Service Appointments, circa 1 million per year 2) Cancelled Appointment circa 170, 000 per year 3) New Meter installations circa 215, 000 per year 4) Cases Completed ...

Documents

 Tender Notice