Robotic Process Automation and Servicenow Tender - 142110602

Procurement Summary

Country: United Kingdom

Summary: Robotic Process Automation and Servicenow Resourcing Framework Agreement

Deadline: 10 Jul 2026

Posting Date: 27 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142110602

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

Lot 1 - Robotic Process Automation Resourcing The future supplier will be expected to provide an accredited Blue Prism Developer and a Business operational support function to support the design, development, administration, management and implementation of automation workflows and IT service enhancements within Post Office, ensuring efficient operations and scalability. It also involves maintaining and managing POL's estate of automations, ensuring they operate seamlessly while following industry-standard development life cycle management and administration management practices. This includes providing augmented resource to support the POL Robotics team as well as operational support covering: • Database maintenance including archiving • Service account management • Monitoring and alerts • Incident management • Patch management • Application support • Windows Infrastructure support Lot 2 - ServiceNow Resourcing Improve the quality, cost and agility when sourcing technical resource for the ServiceNow platforms. Establish a panel of suppliers with contracts, costs and KPIs pre agreed to enable business resourcing needs to be fulfilled at pace. This requirement covers a number of overall scenarios - Post Office Platform Team BAU Resource Augmentation - longer term needs - Post Office Project Team Resource Augmentation - Outcome based delivery
Notice identifier : 2026/S 000-049189
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[Disclaimer: For this notice no specific deadline was given hence we have added 45 Days from the date of posting]

Documents

 Tender Notice