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Rmbc-La — Customer Relationship Management System and Content Management System Tender

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RUNNYMEDE BOROUGH COUNCIL has floated a tender for Rmbc-La — Customer Relationship Management System and Content Management System. The project location is United Kingdom and the tender is closing on 07 Jul 2020. The tender notice number is 263400-2020, while the TOT Ref Number is 43383062. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : United Kingdom

Summary : Rmbc-La — Customer Relationship Management System and Content Management System

Deadline : 07 Jul 2020

Other Information

Notice Type : Tender

TOT Ref.No.: 43383062

Document Ref. No. : 263400-2020

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : RUNNYMEDE BOROUGH COUNCIL
Address : Station Road
Town : Addlestone
NUTS-Code : UKJ25 - West Surrey
Postal Code : KT15 2AH
Contact Point : Loraine Austin
United Kingdom
Email :loraine.austin@runnymede.gov.uk
URL :https://www.runnymede.gov.uk

Tender Details

Document Type : Contract notice

Title : RMBC-LA — Customer Relationship Management System and Content Management System

Reference Number : RMBC - 031029

Contract Type : Services

Estimated Value : 850000 - GBP

Description : The authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including waste (fly tipping, missed collections, garden and bulky waste), online planning submissions, online activities for housing and revenues and benefits. The solution will enable the authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the authority with a single view of its customers to break down silos across the authority and the services it provides; officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them.

72000000 - IT services: consulting, software development, Internet and support

Authority Type : Regional or local authority

Type of Procedure : Open procedure

Regulation : Not specified

Bid Type : Submission for all lots

Doc Title : IT se...