RMBC-LA — Customer Relationship Management System and Content Management System Tender

Procurement Summary

Country : United Kingdom

Summary : RMBC-LA — Customer Relationship Management System and Content Management System

Deadline : 07 Jul 2020

Other Information

Notice Type : Tender

TOT Ref.No.: 43232313

Document Ref. No. : JUN335597

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : RUNNYMEDE BOROUGH COUNCIL
Runnymede Borough Council
Civic Centre, Station Road
Addlestone
KT15 2AH
UK
Contact person : Loraine Austin
E-mail : loraine.austin@runnymede.gov.uk
NUTS : UKJ25
Internet address(es)
Main address : https : //www.runnymede.gov.uk

United Kingdom
Email :loraine.austin@runnymede.gov.uk
URL :https://www.runnymede.gov.uk

Tender Details

The authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including waste (fly tipping, missed collections, garden and bulky waste), online planning submissions, online activities for housing and revenues and benefits. The solution will enable the authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the authority with a single...



Title: RMBC-LA — Customer Relationship Management System and Content Management System

Published by: Runnymede Borough Council

Publication Date: 05/06/2020

Deadline Date: 07/07/2020

Deadline Time: 12:00

Notice Type: Contract Notice

Has Documents: No

Has ESPD: No

Abstract: Customer relationship management and content management systems.





Estimated total value: Value excluding VAT: 850 000.00GBP

Documents

 Tender Notice