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Rmbc - La - Customer Relationship Management System and Content Management System

SE SHARED SERVICES has floated a tender for Rmbc - La - Customer Relationship Management System and Content Management System.The project location is United Kingdom and the tender is closing on 07 Jul 2020. The tender notice number is , while the TOT Ref Number is 43232689. Bidders can have further information about the tender and can request the complete tender document by registering on the site.

Procurement Summary

Country : United Kingdom

Summary : Rmbc - La - Customer Relationship Management System and Content Management System

Deadline : 07 Jul 2020

Purchaser's Detail

Purchaser : SE SHARED SERVICES
Station Road Addlestone Surrey KT15 2AH United Kingdom
Contact Person : Loraine Austin (RMBC)
United Kingdom
Email :loraine.austin@runnymede.gov.uk

Other Information

TOT Ref No. : 43232689

Document Ref. No. :

Competition : ICB

Financier : Self Financed

Tender Details

Title : Rmbc - La - Customer Relationship Management System and Content Management System
Location Of Contract : KT15 2AH
Industry : IT services: consulting, software development, Internet and support - 72000000 Software programming and consultancy services - 72200000 Programming services of packaged software products - 72210000 Programming services of systems and user software - 72211000 Programming services of application software - 72212000 Networking, Internet and intranet software development services - 72212200 Internet and intranet software development services - 72212220 Web page editing software development services - 72212224 Form making software development services - 72212325 Contact management software development services - 72212333 Business transaction and personal business software development services - 72212400 Software development services suites - 72212422 Customer Relation Management software development services - 72212445 IT software development services - 72212517 Content management software development services - 72212783 Software implementation services - 72263000 Software consultancy services - 72266000 World wide web (www) site design services - 72413000 World wide web (www) site operation host services - 72415000 Internet or intranet client application development services - 72421000
Value Of Contract : £700,000 to £850,000
Description : The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with t...

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