Procurement Summary
Country : Jordan
Summary : Rfq_Tor_ Provision of External it Service Provider
Deadline : 15 Jun 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 120185158
Document Ref. No. : ILO/AMM/RB/006
Financier : International Labour Organization
Purchaser Ownership : Public
Tender Value : Refer Document
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1. INTRODUCTIONThis Terms of Reference (TOR) outlines the requirements and expectations for engaging an experienced IT service provider to join its team in Amman, Jordan. The selected provider will support the organization's technology needs and ensure smooth IT operations. Subject to the availabilityof funds, the assignment is expected to last approximately 12 months.2. SCOPE OF WORKThe tasks that the IT service provider should carry out include:• Attend the monthly IT regional briefing organized by. ILO headquarters department of information technology• Assign two user accounts for ILO: one asa Guest so the service provider can process his tasks and one as an administrative account to support the office's needs and requirements, coordinating with the IT focal points in Jordan and the Regional Office.• Assist users with technical issues and escalate complex problems to the Regional Office.•Ensure security updates are deployed in a timely manner on all devices, including the ones not actively used.• Review, with assistance from the Regional Office, device procurement needs during the yearly replacement exercise, when new staff joins, or when a Development Cooperation (DC) project starts.•Track shipment, collect, unpack, and install new devices and accessories, and ensure new devices are assigned to the intended staff.• Review and update device registration and allocation at least monthly.• Retrieve, wipe, and remove older devices from the directory when replaced.•Assessed...
Publish Date: 01-Jun-2025
UN Orgnization: INTERNATIONAL LABOUR ORGANIZATION (ILO)
Type of Notice: Request for proposal
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