RFQ for ICT Help Desk for Bangladesh Country Office Tender, Bangladesh - 31516397

Procurement Summary

Country : Bangladesh

Summary : RFQ for ICT Help Desk for Bangladesh Country Office

Deadline : 22 Mar 2019

Other Information

Notice Type : Tender

TOT Ref.No.: 31516397

Document Ref. No. : 53960

Competition : ICB

Financier : United Nations Secretariat

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : UNITED NATIONS DEVELOPMENT PROGRAMME (UNDP)
IDB Bhaban, 18th Floor, UN Offices, E/8-A, Begum Rokeya Sarani, Dhaka 1207, Bangladesh Phone: +880 2-55667788
Bangladesh

Tender Details

Deliverables :Monthly IT Activity Report of UN Women Bangladesh OfficeTimely and effective IT personnel and support services, troubleshooting and maintenance services for UN Women Bangladesh OfficeIT Service provider will ensure that the IT infrastructure at UN WOMEN office is in good condition and users are able to access all resources without any problem. GeneralWork in coordination with authorized staff member/s for all ICT related work ;Provide technical support for video conference, skype call, meetings and workshops as required ;Day-to-day troubleshooting of ICT equipment, especially computers ;Ensure that UN Women Bangladesh ICT system is operating as per authorized policy of HQ ;Ensure UN Women Bangladesh's data are backupfollowing the UN Women Bangladesh ICT disaster recovery plan ;Ensure the internet connectivity is up and ready for UN Women users access to internet ;Make sure that the network printers are accessible from the workstations;The permission from UN Women staff is required for task of install, upgrade, configure software on computer or any UN Women device ;Maintain inventory of computer hardware, installed software and keep the record of inventory up to date for all capital and non-capital IT assets as well as cell phones ;Ensure a virus-free environment and removing viruses from infected systems and flash disk drives.Ensure all UN Women cell phones for staff are operating smoothly. IT Engineer : Service provider will supply an Engineer to look alter the ICT setup for UN WOMEN Bangladesh office. The Engineer should have experience on the following areas :Manage network infrastructure equipment and service e.g. leased line connectivity, cabling, switches, and wireless routers, firewall, and etc.Maintain and install Software and hardware (including telephone system and printers) e.g. Office365, Symantec Endpoint Protection, Adobe Acrobat, Internet web browser). Be responsible for reinstalling software in case of broken-down. Do not setup software...

Documents

 Tender Notice